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alsoknownas

alsoknownas
Location
Medium size city, West Coast, USA
Birthday
January 01
Bio
A hundred odd jobs, some more odd than others. 30 years self employed in various building trades, sales etc. Lots of college, lifetime musician etc.

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Salon.com
MARCH 18, 2009 5:40PM

Have You Hugged Your Boss Today?

Rate: 14 Flag

I am an independent contractor sort which means I am in an environment full of others of the same ilk. It's hard to get fired because it just costs the company. It also makes it doubly hard to remain tactful. I guess that is second nature  to those who are "employed". And I haven't really been working on that enough the last five or so decades to become proficient.

So simple enough office task. Scan some documents, send them to e-mail. Forward them to a client for review. Call him tonight and talk it over. Not so bad when it works.

Today it doesn't work so I ask the boss " Have you heard if anyone else is having trouble with the scanner getting the docs to e-mail?"

She pauses, thinking I guess about who else has mentioned it it like that was the gist of the question. I guess she could have either said yes or no and would have completed the questionaire. But with an air of concern she said "Huh?"

I altered the question, slowing down a little because that what tactful people do, saying softly, " I scanned these two documents to my e-mail. They did not arrive on my e-mail. Who would I call to get this fixed?"

"Have you tried asking Alice the office coordinator?" she implored.

In my head I'm already screaming " Are you nuts or what?!?!? Alice doesn't work here that much anymore! Remember you decided to cut her down to half-time? And we're all considered idiots so I have to ask you !! I can't just call IT and get something fixed.There's a form for that I'm not allowed to touch. Alice is out looking for a nice room in a boarding house to down-size to after you cut her pay in half so she can't afford that swanky little studio apartment next to the freeway off-ramp. The one over the Quickie Mart she so loved to buy her corn dog and cheese nacho dinner at when she was dripping in dough!!"

But I am tactful so once again sotto voce I said "Alice isn't here right now so I scanned these two documents to my e-mail. They did not arrive on my e-mail. Who would I call to get this fixed?" And adding for emphasis the all important " The client is waiting to receive them and sign.We're on deadline."

This was getting to be sort of like a Hokey-Pokey dance lesson. Fun but not too productive. So she says, " You mean these forms?" pointing at the forms in my hand.

"Yes" I smile.

"We keep them in the file in the back if you need more", she informs me.

 I am beginning to lose it. I can tell . There isn't much time left. Not to get the forms to the client. I made that up. The deadline and fictional important client because I thought it would help. There's not much time left before I become Untactful Man. Last call. I'll see if this works. I knew to not complicate it.

So I said a bit more firmly," I scanned these two documents to my e-mail. They did not arrive on my e-mail. Who would I call to get this fixed?"

She looked very serious now. Good . I broke through her barrier and she is now going to tell me who to call. She says to me " You mean you scanned those two documents to your e-mail and they did not arrive?"

 So I said with all the seriousness I could muster to match her new attentiveness, " How did you know?"

 That's what I mean about not having the tactful thing down entirely. I'm still here though. My first check in two months just arrived. I've been shorted $500. I'll just go ask her what happened.

 

 

 

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"How did you know?"

I just fell out of my chair laughing. I'm so sorry though, Also. The stupid, it hurts.
Omigod!!

She said my check should be in the mail tomorrow. I can send it back then if it's wrong. The one I showed her was in my hand.
I have worked with some, er, interesting people in the past. Some of them were incredibly smart, but so incredibly clueless at the same time. I won't mention names *cough*TheCanadian*cough*
Even when the boss understands it often doesn't help. What I like are the "responses that aren't responses" that you get when the boss wants to avoid an issue. For example:

Me: This contract we signed doesn't have any deliverables listed for the vendor to do.

Boss: It's not your job to criticize contracts.

Me: Why are we paying $47,000 a month to a company that doesn't do anything?

Boss: Thanks for your input.

There is also the "denial of reality" response:

Me: You're paying a contractor to write a report that I already wrote.

Boss: No you didn't.

Me: Yes, I did; this is it right here.

Boss: Not it's not.

(The above are all real conversations.)
Tee hee.

Bosses are scary, slow creatures that need to be managed with the utmost care....and of course, your well-honed tact.

How did you know...too funny. She never knew what hurt her, unfortunately.
Problem solving is not for the people in charge, apparently. Good luck, and some people don't deserve tact or know how to spell it.
I am old enough to remember competence in corporations. After Reagan's last recession, everyone with a brain was laid off and idiots asking for the least amount of money were hired to manage independent contractors - the blind leading the blind. No one has any authority to take responsibility for anything anymore. Since then, I've worked for myself. At least if something goes wrong, I know who to blame.
There's an old saying I'm reminded of: Those who can, do. Those who can't, MANAGE!

As a "boss" myself, I can tell that none of you appreciate how hard it is to appear incompetent and unresponsive. As humans we would love to help, of course; we're not monsters, and we weren't always bosses. But if we helped every employee that had a problem or question, that's all we would do all day long, and who's gonna play golf if we're busy helping everyone else be productive?

So, we play dumb, that's our job; forcing you to waste valuable time and resources hunting for answers that we have at the tip of or tongues, 'cuz that's the only way you're ever going to learn this stuff. Do you think someone told US how to fix the copier? Nooooo. We had to suck in toner fumes just like the rest of you. But now we have you to do that for us, and take up all your working hours doing it.

It's an imperfect system, but what can I say... welcome to Corporate America:)

Excellent job on the post, AKA :)

Skip
Thanks for the comments and glad to provide a yuk or two. We all have these occasions in the workplace.
Skip- I left the "boss" position a little over a year ago at another firm. Shoe was on the other foot then, of course. I agree it's hard work to be out of touch in a believable way. Wonder what was blogged about me ?
Oh dear god. I see why you want to hug her - it will keep you from choking her. Great post.
wow, i could totally relate. sheer genius.
rated!
I'll just go ask her what happened.

Oh, good grief!!!

I don't know whether to hope that you will post a follow-up or that you won't...
Reading these other comments clarifies for me why I have stayed in my current job for so long.

I work in a center in an academic environment, and sometimes people like to complain about something that could easily frustrate a work life the way a bureaucracy often does, but in the time I've been here (almost 13 years), those things that were problems have only gotten better. Of course, we have some good leadership at the top... something for which there is no substitute.

I could have added to the bad boss rant, too, but I would have had to write about one of many from more than a decade ago.
She's a peach, I found that many who were management were clueless so I started my own businesses and when I could afford to sold them and retired to a Professorship. Later when I refused invitations to join upper management, I saw the same incompetence, so first chance retired from there as well. My goal, the most money I could possibly make per hour doing legal stuff I believed and at the fewest number of hours possible. It worked like a Lucky Charm-How did I know? Rated and Befavorited.