Do you just take it or do you complain?

"They f--k you at the drive through"
-Lethal Weapon 2

You get home or to work, open you fast food bag and find you are short a burger, a taco, a burritto, beef or two pieces of chicken. McDonalds is the worst, in my experience, but other chains are not without their sins. What do you do?  Do you drive all the way back and complain, while your food gets cold? How much money do you spend over the course of your life that goes right to the profits of corporations because they do not train their employees properly or the employees do not care? What does this say about or overall society? And can you continue, in this recession, to take it without saying "I'm mad as hell and I am not going to take it anymore!" (Network).

Posted by Art Lynch, Createcom at 1:10 PM

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3 comments:

Giovanni Politico
Com 101 Sec 110

This happened to me before. So now, I always check the bag before leaving the drive thru. They have never failed to make it right by me so far. That included raplacing pizzas that didn't fit what I expected it to be (both Caezar's and Domino's) chickens from Popeye, etc. I usually get a replacement or additional. Just let them know what the problem is.

February 18, 2010 10:38 PM

<img src="http://1.bp.blogspot.com/_kXlTBZ7KMcs/S3b3tKdM8RI/AAAAAAAAACI/0MmggezUxEI/S45/8725_1179470686741_1227360267_30574324_1391333_n.jpg" width="35" height="35" class="photo" alt="">

Com 101 Sec 113
Regrettably, my generation doesn't care because their iphones still work, facebook still operates and Jersey Shore is still on tv.

February 19, 2010 9:13 AM

As a penny-pinching, hyperly detail-oriented business owner, I have gone to bat numerous times with utility companies, banks, retailers, suppliers, even government offices, for being overcharged or misserved.

Sometimes my time is worth more than the amount I'm fighting over, but right is right. One of the worst suppliers I have dealt with, by far, is Apple Computer. How sad - considering they were supposed to be the alternative to evil Microsoft.

My general assessment is that once a purveyor of goods or services gains a critical mass of customers, customer service goes out the window (a good reason to patronize small, local businesses when you can). This could be a result of racing to meet demand, thereby hiring and not properly training employees. Though, sometimes I feel an employee has been especially trained in obfuscation.

I fight for my pennies because I know there are many who won't. Then I spread the word far and wide about the horrible customer service I have received.