angrymom

angrymom
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JULY 15, 2009 2:13PM

What's Wrong With My Medical Group?

Rate: 12 Flag

Back in April, after months of problems with severe anemia, an ultrasound technician finally located an actual medical problem. There was a growth that was not a baby in my uterus. Mind you, this was on April 30.

On April 30, I was still a young girl of 40, naive in the ways of modern American medicine. Now that we'd found the culprit, I assumed, all the medical might of my massive, well-respected medical group would rally around me. Together we would don our armor and evict that foul beast! How long could that take? Ten days? A couple of weeks?

I had the good fortune to already have an appointment scheduled with my primary care physician THAT WEEK. Since it takes at least 30 minutes on hold to get an appointment with my doctor four weeks later, I felt like I had scored in a big way. Silly, ignorant me.

I saw my doctor, and she said I'd get a referral in the mail within two weeks. I left with my heart in my throat and decided to work the system. I called a couple of days later to beg for a quicker referral. No Can Do is what I heard, but a couple of days later, the referral came through. Another victory? You'd think, except when I called the specialty clinic with my still-warm-from-the-printer referral, I was told I had to wait four more weeks for the earliest appointment with a specialist. At this point I am beside myself. But since I am beside myself a lot in this story, I am not going to actually dwell here or it's going to get really boring.

Four weeks go by, and I'm happy to arrive at the specialty clinic. I spend 15 minutes with a doctor who tells me I have to come back for a pre-op appointment and then finally get a surgery. Awesome. I will only have to wait a week for that. And on top of that THEY will call ME. No waiting on hold.

Only, when I call later that week for the appointment, because they never call me, I am told I will have to wait at least three weeks for the pre-op because they are totally stacked up. They can't even THINK about when I can come in yet. I start to cry and excuse myself. Oh woe is me (I know, what a baby).

Magically, they call me a couple of days later to tell me that appointments have appeared! I get a pre-op in three days! And surgery two weeks after! I'm walking on clouds. I go to my pre-op. Things are progressing, and I stop visualizing life with two kids and chemotherapy.

On the day of my surgery, I take a day off of work. So does angryhusband. A babysitter is home with the kids. I'm on the table, IV inserted, staring at the ceiling. For four hours. Staring. Listening. Watching post-operative women being wheeled out in tears. Maybe not so enthusiastic anymore. It is getting kind of late. The room is emptying out. Finally I am alone for a really long time. Then I hear footsteps. It's the doctor coming to tell me that we're out of time and I am being bumped.

BUMPED? Am I on an airplane or naked under a sheet with an IV in the arm?? Bumped. I start to lose it, but then I think of this place down the road that makes great margaritas and the fact that a babysitter is in my home, and I perk up, get dressed, and have a nice dinner. The next day I call to get another appointment for the following week. I can do this. I can wait another week.

The night before the surgery, the doctor calls. Am I going to start my period? Why yes I am! Oh. That's bad. No surgery for you. Agony. Pain. Panic! I'm thinking about the head scarves and my inability to paint on eyebrows but also how weird my lady parts are going to look after the chemo. What if the summer clothes I ordered don't fit anymore??

I call again the next day to reschedule my surgery. The grouchy bitch in charge, the one who always makes me feel like a kid in detention, informs me that I have to wait two weeks and not one because all the slots are filled already. I lose it, again, and have to hang up. I am dying. I know it. This was my death warrant. They have basically killed me with inaction. I am going to die, and AngryHusband is going to raise my children Catholic, and his family is going to teach my kids to love Nascar and hate Barack Obama, and they will get pregnant at 16 and never go to college. OH AND THE BAD FASHION CHOICES THEY WILL MAKE! Please god, don't let me die and leave my children to confederate flag bathing suits and shirts with fringe and rhinestones on them. You can see why I sobbed like a baby for a couple of hours after that phone call.

Finally, the day arrived. Yesterday, I was wheeled into the pre-op area again, where I talked to no less than 8 doctors. My hospital is a teaching hospital, but I am happy--nay, honored--to present my aging baby-maker to many fresh-faced medical students to help further their education. The dude in charge, who looked disturbingly like George Takei, except with no sense of humor whatsoever, looked at me and asked, "So, do you have any other questions?" and I thought about it, but the only question I could think of was, "So, does this job ruin sex for you?" I wisely kept quiet.

Next thing I know I was awake with a mask over my face and a completely manageable pain in my uterus. I never got to speak to the surgeon afterward, but apparently a large polyp was removed from me yesterday. I have a picture of it for my scrapbook, if I had a scrapbook. And you'd never guess, but I only have to wait about four weeks for the results of the biopsies. And they'll call ME.

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Crossing my fingers the biopsy is clean!
WOW!!!!! That was fun.

Just kidding.

Nice to see you have a great sense of humor about something like this.

Be well.
I thought waiting periods was only a problem for those 'socialist' government health care countries?
How friggin' awful. And they say you have to wait a long time to see a doc in England. This long? I wonder.

Prayers are with you.
Oh, dear. Cliffhangers are bad enough on t.v., and you don't have to pay for those. Good luck.
This is so wrong! Especially horrifying was the part where, after waiting for four hours with an IV inserted they BUMP you! (and I swear to God, there is ALWAYS a grouchy bitch in charge of scheduling). I read this knowing the funny parts are funny, but being so pissed off at the way you were treated that I couldn't actually laugh. (I've had those moments, too, where you cry on the phone when they announce coldly that they can't get you in for a month, sorry about the bleeding/pain/dizziness/whatever.)

And four weeks is WAY too long to have to wait for the results of the biopsy. Call those impersonal bastards once a week. At least.
It should take no longer than three working days for the results of your biopsy to be sent to the surgeon. Do not assume that in the unlikely event that they show cancer you will be contacted immediately. It is your responsibility to find out the results. In the best of all possible worlds this would not be the case, but then this is not the best of all possible worlds.
Clearly you were treated badly by your medical group, but the fault ultimately rests with your primary doctor. If you're in the mood to shake things up (and possibly prevent them from doing this to the next patient), lodge a complaint with your State's Office of Professional Misconduct. Every complaint they receive has to be investigated, and they have the power to put them out of business.
Believe me, they will never put you on hold again
Teaching hospitals, while state-of-the-art in terms of equipment and professional knowledge, can be disorganized in terms of administration. I don't know if this was your problem, since it seems to extend beyond just the hospital. It's ironic, considering such waits are what we've been told to expect from a "socialist" healthcare system.

I'm guessing they thought whatever it was was slow-growing, but if so they did a lousy job of reassuring you. Best wishes for the results being benign.
I started this not knowing if I would finish, but you've somehow managed to turn an unfortunately not-too-unique experience into a suspense-thriller/comedy. I really was mesmerized; you told the story wonderfully well.

Now, like you, I can't wait for Act II. Fingers crossed the biopsy turns up nothing.
wish you would have asked george the question. yeah, i guess male gynecologists can't talk about their day at work with their wives in the evening. good luck with the results.
Looking back, friends, I wished I'd asked the question too. It would have made me feel better. But really, just knowing it was a polyp makes me feel like I can quit worrying and just go about my business, since in all likelihood all my dramatics were for nothing. So thanks for listening and being sympathetic.

I forgot to mention how much time I spent wondering what kind of grooming was in order for such an operation and also wondering what kind of fancy pubic hair-dos those people must run into. They asked me many times whether I was wearing any jewelry till I thought they must be blind, and then it hit me what specifically they were asking about. Doh.

Alanyoung: i actually am glad you brought that up because when I was really ranging around this place like a caged animal I kept thinking there must be someone I could complain to, but I didn't know what to do about it. So I thank you for the information.
Yup, I needed to get a sleep apnea test. 6 weeks to get an appointment, 2 weeks to get the results, another week to get the gizmo.

Still waiting to get the results from another kind of test I had 2 weeks ago. All the doctor has to do is look at the computer readouts.

Our medical system isn't as good as the Republicons make it out to be.
Four WEEKS on the biopsy? If you're a complete pest, they'll get back to you more quickly than that. Believe me, as an above-average pest, I know this from experience.

Sending you thoughts of health and healing! Get rest!
I empathize - been there and done it twice. I'm proud of you for being pro-active. You're gonna be fine if the stress of the medical system doesn't kill you first.

I wonder how the hell we'll ever manage it when EVERYBODY in this country has some insurance. I want everybody to have what I do but there is no way this system is ready to handle that.

I'm glad you finally git it looked at and I am sure you are fine.