I can section my childhood by the colors of my dad’s banks. His banks. Where he worked. Back when corporate ladders could be scaled from the very bottom all the way to the top, my dad – the least-favored, middle child of a reformed bootlegger – was a repo man, a loan officer, a vice president, a president and finally a CEO. All without a college education, without family connections or social polish.
My early childhood was a pine green bank with brown paneled walls. The lobby was two stories and the offices upstairs were accessed by a grand staircase embellished with elaborate Spanish-style ironwork.
My elementary school years. An orange and blue bank. A red, white and blue bank. Then, my favorite bank. Purple, orange and cherry red. At that time, a bank’s decor could be jubilant and carefree as long as their practices were not. It was in front of the mall, so after I’d blown my allowance on book from B. Dalton and an Orange Julius, I’d walk over and hang out in the employee break room, read, and listen to the tellers gossip.
His last bank, the bank that carried me from adolescence to marriage and motherhood, was tan and blue. Seascapes and grasscloth.
Over the years my dad worked at almost every bank in town. He couldn’t put on airs, or move beyond feeling set apart by childhood poverty and lack of education, so he never joined the genteel set in any of their clubs or their pricey sports. But they knew him. Everyone in town – it seemed -- knew him. Nightly, he brought home offerings. A big bundle of turnip greens, garden tomatoes, just-clipped camellias, a pound of shrimp, jars of jelly, and, once, a small carved elephant from someone’s trip to India.
In every bank, even in the last bank, where he served as president and CEO, he had glass-walled office directly in the lobby, with a door that I never saw closed. Blinds that were never drawn. People from all walks of life sprawled comfortably in the chairs across from his desk. He kept balloons and suckers in his top drawer in case someone dropped in with a child or grandchild.
Once, it was a banker’s job to know every property in the county, its history and its probable worth; to grasp the community’s need for products and services and determine which new business might fail or succeed; to know who was drowning in vice (despite appearances), and who was "good people" needing a leg up; to protect individuals from themselves, and his board and investors from undue risk. He knew the people he sometimes had to disappoint, and he knew the people he answered to. When my dad retired, the little independent, tan and blue bank was sold to a large financial corporation. It was the last independent bank in the county.
Oh, I am suspicious of unexamined nostalgia. Concentrated power depends upon the benevolence of the person or people in power. As troublesome as that idea is today, imagine it in action in an era of institutionalized racism and sexism. (I'm not sure that era is over. Despite recent spurious accusations, banks have never been socially progressive.) A few fond memories are not a call for a return to the "good ol’ boy" network way of doing business.
I wonder, however, if the ongoing banking crisis would have happened if a bank’s CEO still sat at a desk in the lobby. If every day he saw workers in their uniforms – fishermen in rubber boots, waitresses in their aprons and comfortable shoes, construction workers covered in cement dust – bringing in their paychecks. If he gave their children lollipops. If at night he cooked up a huge pot of greens from the family whose produce stand he helped to finance. If when he tucked his daughter into bed at night, in her pink and green bedroom, he pressed a small, wooden elephant into her hand and told her how it came all the way from India.


Salon.com
Comments
This was a nostalgic piece, rich with thoughtfulness and detail. I too miss people, people behind the window, people instead of voicebots to take my customer service calls. Even the supermarket checkout cashiers are disappearing.
And that era didn't vanish entirely until after the 80's sometime. I was a personal banker in college. Part of my job was 'fixing" the NSFs from our elderly clients on fixed income. I checked their balances each day and deleted their NSF fees.
People may find it hard to believe, but most bankers don't make that much money, certainly not a fraction of the sums that are mentioned in the articles on Wall Street trading banks. I know more than a few bankers--usually young loan officers starting out--who can't afford to live in the towns where they work.
We know the answer to that, don't we? And it's "hell no, it wouldn't have happened."
This was a fantastic and important post. I have known many, many bankers like your Dad and have been proud to call more than a few friend. (That goes back to a prior career in economic development and in running small town Chambers of Commerce). Thanks.
Cartouche -- When things "aren't like they used to be" there's usually at least one good reason why they aren't, even if the change/solution is sometimes just as boneheaded.
Tai -- Thank you!
Sophieh -- Once when I was in an emergency situation and had to use a check-cashing place I got a call from a woman at the bank who lectured me about "those places." I already knew, but I appreciated her time and concern.
Lea -- In some areas of the country, they've been gone for a very long time. There are some benefits to living in more rural areas. For now.
Scanner -- My grandpa owned a small gas station/store in the 70's and he took eggs in exchange for gas and groceries. Where I work we also frequently barter with customers who are down on their luck. That's how I get my hair cut!
Scarlett -- Such a sweet thing to say, Scarlett. I really do like your new avatar.
Susan -- I wonder where our children will get their financial advice if they can't count on unbiased advice from a banker who has no interest in selling them something?
Blue -- My dad didn't retire until the early 00's so that type of service still existed in small pockets until fairly recently, but I'm sure it was rare. It is funny to think that you could call the bank today and have them reverse your NSF fees simply because you are elderly and need a little looking after.
Lulu -- I'm tired of red/white/blue too, but that purple/orange/cherry red was trippy! Chocolate lollies all around at the Willy Wonka bank!
Con -- You are right. That is why my dad moved from bank to bank, working for new banks that sprang up when new investors used purchase money to open them. We have none in our county at the moment, but maybe soon...My dad made a good living toward the end of his career, but, no, nothing like you hear about in the news. Turnip greens and the like were the only "bonuses" he received!
Walter -- A community loses something very important, intangible, when professionals exhalt themselves to an upper floor. Thanks for your experienced comment. I'm glad you know a few bankers like my dad.
Designator -- Yes, there are still a few small, independent banks out there, but they are harder and harder to find. Worth finding!
our bank started as a small local, was bought by merrill lynch (which alarmed us all) but stayed as it had been. then when merrill was bought by b/of/a we really shuddered but it still didn't change. now it has been sold back to a group of private investors and we're sighing with relief. it has branches all over CA but operates much like what you describe: local people who know the folks in each community where a branch is. i'm actually shocked to have found it but am thankful every time i go in.
Excellent post, rated.
Rated like crazy.
Wall Street is to banking as speculation is to investment. Until we grow up in this country and put away the childish -- nay, suicidal notion that the economy should rest in the hands of the greediest bastards on the planet are trouble will not be over. Investment needs to be regulated to prevent speculation -- especially with sother people's money. And as far as I'm concerned, speculation should be taxed out of existence.
Your father was a good man.
And that last paragraph, that is gospel truth.
I remember Hamilton and Jefferson,
or,
maybe it was Jackson? Who said this
If the people knew what banks did withe their money there would be a stampede rush to the banks tomorrow? Banks have stolen so much from me etc., boo hoe, later. I am weary. The Bank Committee talkers are all crooked. After croaking (Not YOU and family) the St. Pedro will bury crooks with fence-posy auger drill. Bury standing upright.
For a `change.
Save land space.
Steal Real Estate?
Send troops to die?
Rob a world of Flax?
No!
Oil!
Thanks. I gotta cease & desist m rants and vents. It gets old. Live and let live.
love the old Woody G. Bank Marble Pillar lyrics, and Pete Seeger personal reflections. There are uplift songs too:` Spring Fever, Little Fat Baby, Alleluya, When I was Most Beautiful, Last Night I Had The Strangest Dream, Wonderful Friends, Come Down Sweet Chariot,
on and on.
`
I was arrested in a bank in Waynesboro PA. Every Day! Th automated machine voice calls! Call NCO INC., It's a Collection Debt Agency.
Every day!
"We are required by law to NOTIFY YOU.
The probation collector at 1-800-782-1758.
Please request to speak to `Miss Castro. gad.
apology?
I's been venting here too long. I'll immerse self.
I'll find a hobby? Play bongo in bank lobby Oho.
I should read your back letter. Bum a joint? NO!
tease.
spiced kale,
baby leafs.
soup, okay.
Also, have you heard of the Grameen Bank and the Grameen Foundation? They're doing some interesting work with true community banking.
I bit my lip.
Wendell Berry writes about the old farmer/banker relations. I'll check out Owl too.
I really like this more and more.
The last paragraph almost makes me cry.
Now the CEO in PA banks threaten to kill.
I say`
Eat Kale soup!
If I told the whole truth Eric Holder would weep?
And, what happened to the Maryland assistant?
Attorney General Eric Holder employed Who?
I have 'notes' ref the Bank Investigator. Well?
FBI Sonny? Go review bank records. You got?
I gave them to FBI at the police office. Recall?
Check-out the Chambersbrg, PA court record.
The trial lawyer, the District Attorney is dead.
I even hear my likable probation officer died.
I know no more.
You may be kilt.
I hardly believe.
I agree with Tom Cordell. I know you would love Wendell Berry's thoughts. Kentucky. He's a gentleman. Mr. Berry's brother is a old time lawyer. Today a chicken "farmer" borrows $350,000 to one-half million to make $18,500. The recent book of Wendell Berry ref Table. Food. Grace.
Meals. Backyard greens,
and You got my heart touched.
CEOs today teach bald-heads?
They teach crooks to changes?
Change stink weird-hair style?
CEO teach a hair-comb-overs?
CEO seem hair-challenged wig.
I know. stupid. nonviolent tho.
Wear toupee on the windy day.
Hope no gust blow off tutu too.
You may climb up banker poles.
Banker will croak and live again?
They will abide smelly @ Polecat!
We do have a Polecat Holler Road.
I believe Santa will steal my toupee.
I can't figure what happens to coots.
payback. karma. fools. wastrel. Yes!
I am saying this vent /rant a Thanks.
Matt -- Thanks. My dad did teach me a lot about finance, lessons rarely taught in school, but so vital. Practical prose is as valuable as poetry. Sometimes.
DensieW -- That's the sociologist in me. Nostalgia is always suspect in some way, because it's history wrapped up in feelings. That doesn't make memories untrue or without value, just in need of a closer examination.
Lucy -- We all benefited from those gifts. Each Christmas he'd bring home a gift box filled with jelly, and we'd fight over who got which jar. I always went for the huckleberry. Thanks for reading!
Sheila -- I see the all of the changes effecting the elderly and the uneducated in so many devastating ways. If you damage someone financially, you damaged them completely. Someone needs to be keeping an eye out, and that used to be the local bank.
Ann -- I'm not surprised you found such care in Apalach. When my son was sailing his boat on a long (ill advised) trip in a patchy sailboat...lost wallet..long story, he and his friend washed up there and someone gave him a blanket, a few bucks and a phone to call home.
Susan -- Maybe we did!! I worked at Chik-fil-a during high school. Did you work across the food court at the corn dog place? If so...
Femme -- That does seem to be a good compromise between small/independent and huge/corporate, and a step in the right direction.
anna1liese -- You are right. When did that become unimportant? And why? Those would be great questions for a researcher in banking/finance and sociology.
High Lonesome -- I remember rolling coins as a toddler. I loved the paper wrappers and the slotted tubes. :)
Christine -- Thank you! Your rating (and reading) is appreciated.
Amanda -- What a sweet compliment!
Fusan -- I'm glad you enjoyed it. I need to head over and read your rose piece...
Lisa -- Decency is definitely a word that has fallen out of fashion. I take heart in knowing that some banks and some businesses still believe in the word and in the principle.
Stim -- It was interesting to think back and remember how decorating trends made their way into banks. I'm glad you liked the piece.
Thoth -- Thank you, as always, for your kind words and rating.
Emma -- I have an elephant, but I don't know if it's THE elephant. I will pretend that it is.
M.Mckenzie -- A good philosphy. My dad would agree!
Cindy -- Those corporations are made up of people too. I wonder how they became "corporate" rather than human? I'd like to know so that it doesn't happen to me.
Fernsy -- Glad to have you back! Thank you for the rating. :)
Tom -- I know my dad wouldn't have lasted long as a banker if he had speculated. Caution. Caution. Caution. This money is not your own! I'd like to see racism and sexism go out of fashion along with speculation.
Vanessa -- I think it is the truth. Humanity depends upon contact. When that is gone....
Art -- Soup. Okay! If I had a bank, I'd let you play bongos in the lobby all day. And I will look up Wendell Berry and also Owl's links. Putting financial information/knowledge into the hands of the people is cruicial if anything is to change.
Owl -- I will look into that. I think my dad might be interested in reading about community banking. I'm not sure he has any idea that he was part of something so vital. It was just his life.
geezerchick -- I hope you find personal evidence one day!
If you're pissed at Citi, B of A, Chase, Wells Fargo, and the rest of them, you've got options. Instead of working with them and letting them get your money, give it to a credit union.
Credit unions don't have shareholders who demand growing profits. What they have is a board of directors chosen from the membership. The directors are volunteers, not people who get three or four times the median household income to show up at four meetings a year in order to rubber stamp the decisions of the CEO.
I suggest that everyone who is eligible for a credit union join one. For more information, check out this
http://www.cuna.org/press/basicinfo.html
And to find a credit union, go here.
http://www.ncua.gov/DataServices/FindCU.aspx
You may not find another Jimmy Stewart banker -- and keep in mind that Jimmy Stewart was a subprime lender -- but you probably will find a place where you can handle your finances at a lower cost!
My local bank has no automated phone system, first call is a human. Remember when people answered phones? Yesterday the manager answered, I went in and got help from him. There are still the friendly little banks, they're just not as convenient. Thanks much.
l'Heure Bleue -- I remember my first piggy bank too. Or kitty bank. I'm glad you 've found a caring bank. It's always a good sign when a person answers the phone.
Aim -- Yay! I'm sure there are benefits to moving bank officers to hidden offices, but there are things lost when they are isolated from the people they serve. A bank IS a "service industry"...or should be.
Akposa -- I did try to move toward relevance. Memories don't always want to move in that direction. Thanks for visiting and commenting.
Joan -- Mutual admiration society, Joan. :) I need you staring back at me from my mirror in the morning. I'm sure you'd be much kinder than that bitch I have to listen to currently.
I feel like I'm really late to the party (as the 55th?) commenter, but what a wonderful find this entry was. I enjoy your writing voice and am making you a favorite right this minute.
Eileen -- Banks these days look so sterile. No personality at all. It's funny to remember back to a time when they were groovy. (And I really enjoyed your Margaret/Colleen post.)
Fernsy -- I fear you'd have me chained to an office chair! ;) I'm walking (working) here!