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Laura Deurmyer

Laura Deurmyer
Location
Texas,
Birthday
December 22
Bio
Mom, foster mom, wife of an artist/ artisan, progressive, former urban professional marooned in the sands of West TX

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Salon.com
Editor’s Pick
DECEMBER 11, 2011 12:04PM

A tale of two ERs

Rate: 37 Flag

Early this morning, while it was still dark outside, my small family made the trip to our friendly local emergency room. As emergencies go, this one was sort of small-scale: no one was dying, there wasn't any blood, and the patient (my husband) is resting at home now after a painful throw-down with a kidney stone.

Given our current fortunate status as Blue Cross employer-health-plan-covered patients, it was easy getting into a treatment room and equally simple checking out. Beyond verifying our address and phone number, the hospital didn't besiege us with a large amount of Q&A regarding exactly how their substantial bill was to be paid. What a difference that little piece of plastic – our insurance card – makes.

On the day I became a committed advocate of Medicare-for-all style health insurance, a little over eight years ago, our emergency room experience was startlingly different.

It was a cool January evening, and my friends and I had just gone to a girls' night out movie, "Sweet Home Alabama", with Reese Witherspoon. When we all trooped into our house, my husband had a late-night dinner waiting for us. The girls didn't stay long: since I was six months pregnant for the first time at age thirty-six, I got tired early, and they respected my need for sleep. 

Though we didn't have health insurance, my small-businessman husband and I had made sure that I had regular prenatal care, choosing to see a respected local mid-wife rather than a medical doctor. Part of our health care choice was based on the more natural and holistic approach that we perceived a mid-wife would bring to our birth experience; undeniably, however, part of our choice was based on the fact that the total cost of care and delivery would be about a third the cost of a traditional OB. As a cash-pay patient, this was a significant factor.

Up until that January movie night, it seemed that we had made a good choice. Our mid-wife clearly knew what she was doing, had a wonderful bedside manner and would arrange to transport me to hospital during delivery if any problems she couldn't handle arose. But that night, everything changed.

I started feeling odd about an hour after my friends departed; assuming it was a run-of-the-mill upset tummy, I tried to go to bed and not worry about it. But when I saw the blood, I realized we had a bigger problem on our hands. We immediately called our mid-wife and she directed us to meet her at the nearest hospital, about a two minute drive from our home.

When we first walked into the emergency room, the admissions clerk was solicitous, offering me a wheelchair and murmuring soothing platitudes. Then we began the check-in process.

About two minutes into that process, when she realized that we had no insurance, the admissions dragon's tune completely changed. I was twenty-four weeks pregnant; she explained that the hospital did not admit patients who were not at least twenty-six weeks pregnant. Our mid-wife showed up and pleaded with the admissions department to call her friend, the OB who ultimately ended up delivering our only child a year later. No dice. No insurance, not twenty-six weeks, do not pass "Go", do not get admitted. I was allowed to use a restroom, where I deposited yet more blood, and then I was helped up out of the wheelchair and we were sent on our way.

Our mid-wife did what she could, but without the drugs to stop labor or without a neonatal team to do a preterm delivery, there was no hope. After several hours of hard labor, our little boy, who was to have been named Joshua, was still-born.

We know firsthand now how different the outcome of such a situation can be. Our son, who is seven, was born at twenty-nine weeks a year later, after I had been on hospital bed rest for almost a month. That time, we were prepared; we had arranged (and prepaid) prenatal and delivery care with an OB who had admitting privileges at the hospital. To avoid any issues, when our doctor realized that I needed to be admitted, she wheeled me straight across the parking lot from her office to the hospital and into a room – avoiding admissions all together. Once the billing office figured out that it was just us rather than some big insurer writing the checks, it was too late for the hospital to kick me out.

Up until the night that we were refused care at the ER, I had totally taken it for granted that the United States had the best health care system in the world. Like most, I assumed that anyone needing care wouldn't be turned away from an ER, regardless of ability to pay.

When we were turned away from that emergency room that January night, we were not indigent. We were proud small-business owners, contributors to the community, college-educated, hard-working, well dressed and well-spoken. We presented ourselves at the admissions counter checkbook in hand.

This type of tragedy was not supposed to happen in our world, the world of the friendly General Practitioners who had cared for us from birth to college, the world of the medical system that had provided us miraculous cutting-edge Lasik surgery a scant few years before, while we were still covered by employer-provided health care.

Because the United States has a profit-driven health system, our first-born son was sacrificed on the altar of a balance sheet. It costs a fortune to deliver and care for a premature infant, especially one as early as twenty-four weeks. From a business perspective, I can understand the hospital's policy: the costs compared to the chances that such an early baby might not have made it anyway, multiplied by the possibility that we might sue them for something. I get it.

I get it, but I refuse to accept it. I feel certain that our society is better than that, that we've come further than use a dollars and cents cost-benefit analysis to grant or refuse access to life or death medical resources. It is my belief that no one should have to face losing a loved one or undergoing tremendous pain because they don't have health insurance. And it is my belief that changing our system from a profit-driven medical model to a universal care model would have practical benefits that match, or maybe even outweigh, the moral benefits. After all, how can a small entrepreneur - the engine of our economy - possibly function and raise a family with looming medical disaster always hanging over his or her head?

When the "personal responsibility" folks virulently hiss "let them die" in answer to the question of what to do with members of our society in need of care, but without insurance, I don't know that they are thinking of people like my husband and me. Maybe they have a rum-soaked bum in mind, rolling into the ER with liver disease. Maybe they are picturing a life-long smoker, suffering from lung cancer through no one's fault but his own. I have no idea.

The reality is that they should be picturing hard-working small business people, poorly (and expensively) insured or self-insured. They should be picturing college students. They should be picturing employees working part-time schedules, without insurance, because that's the work that they can get. They should be picturing people just like them, in all likelihood.

And they should ask themselves: how would they have felt had it been their wife, their sister, their niece turned away from the ER that January night eight years ago?

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We got out insurance statement from this little adventure yesterday. The hospital charges were $11,349. The insurance company paid $1,565. That almost $10k discrepancy? That's what medical providers are ripping off cash pay (read uninsured, not indigent) patients daily. Even with a 50% "cash pay" discount, you'd pay more than twice what the hospital would get paid for an insured patient. The whole system is just ridiculous.
I am aghast. What a horrific story, Laura. I'm so sorry, and so stunned, that happened to you, to your precious first-born, little Joshua. Your story should be required reading for all those legislators and politicians who scream "personal responsibility."
I'm grateful that I've been able to maintain insurance coverage so that I've been able to get the treatment I've needed and various health crises over the years haven't driven me into bankruptcy. Enough friends have been less fortunate in that respect that I learned the lesson long ago about our healthcare system being separate and unequal.

I'm sorry that you and your stillborn son had to pay the price for the inequities of this often inhumane system. There's nothing right about the way they treated you.

Another friend is in her late fifties and has worn out both her hip joints. Several years earlier, she opted for a career change, which hasn't worked out perfectly. The end result has been temp, contract or independent contractor work, which has left her without good insurance coverage. All she can afford is catastrophic coverage, which won't pay for hip replacement surgery and the physical and occupational therapy it would require. Every step she takes is painful, and Celebrex is the only thing that keeps it bearable.

She's too young for Medicare and makes enough money that she can't qualify for Medicaid. She's effectively crippled, and there's not much she can do about it. At her age, the prospects of getting a full-time regular job with benefits are poor, so she doesn't have a lot of options to improve her situation.

There are so many everyday things we take for granted that she can't even do because she's so limited in her ability to walk. And the right wingers say we don't need Obamacare. Yeah, right.
I hope every "pro-life" GOP candidate and conservative voter reads this piece. It's horrifying and beyond belief. I'm so sorry your lives and hopes and dreams fell victim to our f'd up healthcare system.

As for your most recent visit -- that's par for the course. Jack up the prices for those who have no insurance, then when they can't pay you can write off the unpaid overcharge AND shake down the poor for the inflated amount at the same time, at least until you sell their unpaid debt to a ruthless collection agency who paid pennies on the dollar but are pursuing the sick for the full amount. God Bless America. (If I did not have family here in the US who need us, we would sincerely be looking to relocate to a country that provides universal healthcare and is generally concerned about the welfare of its people.)
Frightening. Really frightening, Blue. ~r
Hi, Blue. Quite a tale. I'm glad you told it. I ended up here somewhat by accident since you were next to me in the rated board on the front page, at least for the moment. But it occurs to me that there's a sort of relationship between your message here and mine in A Wager of No Consequence, but if you read it through I'm pretty confident you'll see why I saw a relation.

I'm a little worried that the Supreme Court might overturn the constitutionality of the health care mandate this summer, but I hope that (a) that sends people to the polls in numbers to complain and (b) it leads to universal health care, which would be the same as a mandate, but in a more Constitutionally-OK packaging.
I'll echo what Bell said. If a politician calls himself or herself pro-life during a campaign, they need to know that this is a predictable and normal result of our current system. (Well, they probably already know it, but would never admit it.) I am so sorry for what you went through. I don't know that I would be able to get over the anger.
Blue, Your message here is loud and clear and I am so sorry to hear about your experience with your first son. Not to boast but rather to relay the experience of giving birth in Canada ... I gave birth to my daughter in the top-notch Women's College Hospital in Toronto. I recall all costs were covered by OHIP (our provincial health insurance plan). Each province has one. Maybe there was a teeny tiny invoice (under $100) for some essentials, that's all. That was 1990 however and things may have changed a bit but I've never met anyone with a valid health card where the cost of actual birthing came into play. I wish this model was available to women South of the border.
Your story is compelling, sad, and horrific, but you tell it in a tone that indeed says : "I get it, but I refuse to accept it." I'll echo Bell too. Each month I eek out my health insurance check, knowing it pitches me deeper into debt, because I am so afraid of not having any. Most of my friends have none, all of us over 50 and some with debilitating conditions that we can't afford to keep in check, simply because we are not destitute and on the street and thereby don't qualify for federally-funded prescription drugs . We work hard, struggle with first home ownerships, are wanting to work more yet are un- or under-employed, and are stuck between a rock and a hard place because we "did all the right things" that we were taught. I'd be in another country in a heartbeat if I weren't in the middle of a labor of love which entails my garage. If it doesn't kill me. I simply do not recognize what this country has turned into. And I am so sorry for the loss of your first son, Laura.
this is a painful subject, and now moreso with the death of your firstborn.
Unbreakable - That "personal responsbility" thing just really irks me. They don't have any real idea of what they are asking of people, I don't think. Or, more likely, they are willfully ignoring it!

Bike - That is a horrible story about your friend. The health insurance thing is such a constricting force in our society, career-wise. I can't imagine how much more productive we could be if we could switch jobs at will without fear of ending up like your friend.

Bell - Amen. The thing about re-locating to another country is that a lot of them won't take Americans in as new citizens anymore. They don't want a health-care exodus.

Joan - Right? Thank god for our insurance right now!

Kent - I am at lunch and will go read your post right now! I hadn't thought of the Supremes overturning health care leading to universal coverage. That's a cheerful thought - I like it!

Jeanette - The discrepancy between "pro-life" views and lack of support of universal health care is something I have never been able to intellectually reconcile...

Scarlett- I remember chatting with Canadian moms on preemie boards and thinking how much easier their situation was, with no money issues. We have other friends that have suffered this same result; one couple lost their home and had to move in with their parents as a result of their 24 weeker!

Dirndl - That someone would say "most of my friends" are in this situation is horrifying. You guys are fighting through painful illness, delaying treatment etc now. What happens in 15years? We are going to reap a huge crop of seniors that are not well through prolonged forced medical neglect. And that's not going to be healthy for us as a society. Hopefully, we'll still have Medicare or I don't know what we'll do.

Diana - Thanks. This topic riles me up like few things do.
Not only are patients turned away because of "guidelines", as you were, but some big-city hospitals are deliberately not enlarging or renovating their small, inadequate emergency rooms so they can legitimately say they are full and turn away patients who are indigent. I had no idea this was happening until the suburban hospital where I used to work renovated and enlarged their ER and suddenly we were receiving "overflow" patients from several hospitals in a nearby large city. For patients who are acutely ill, this means a delay at the big-city hospital while it is determined whether they will be seen in that ER, then a 20-30 mile drive (depending on the location of the hospital) to the suburban hospital, which can take anywhere from 20 minutes to an hour or more depending on traffic, then going through the admissions process at the suburban ER. For a patient experiencing a heart attack or stroke, or going into premature labor, that can literally mean the difference between life and death.
Awful. No one deserves that kind of treatment. I am so sorry for the loss of your child.
Awful, awful, awful. Unthinkable. I was on bedrest with both kids and I have a glimmer of how horrific what you went through, completely unnecessarily, was. The insurance companies are a scourge upon humanity.
Yes. The whole system is just ridiculous. And yet there is no way the States would adopt our Canadian system, cuz it's, like, *socialism*. Being killed, crippled and bankrupted by wonderful private insurance companies is the only way to go. I've said it a few times: Why aren't y'all rioting in the streets! Maybe this is something the Occupiers should start demonstrating about...
Maurene - I hadn't heard of that practice; can't say that I am surprised, sadly.

Erica - Thanks very much. And thanks so much for reading.

pauline - I was surprised how common it is to have to be on bed rest. It is tough, but so worth it in the end! I agree that the insurance system is ludicrous - and we needlessly made it into the monster that it is.

Myriad - I SO wish we'd adopt a system more like yours; most everyone I know that is or has ever been self-employed feels that way. The insurance lobby is just stronger than the voices in the streets....so far....
I wonder if Sarah Palin is still spouting her "death panel" propaganda? I suppose she and the other tea-party politicians are cynically aware that death panels are a natural consequence of our abysmal current system. I am so sorry that you were victimized this way.
"Up until the night that we were refused care at the ER, I had totally taken it for granted that the United States had the best health care system in the world. Like most, I assumed that anyone needing care wouldn't be turned away from an ER, regardless of ability to pay."

there's a lot of americans that think like that. they vote republican so they don't have to pay for those shiftless no-account poor folk.

then they discover they need something from the government and are amazed it ain't there. you describe yourself as educated, yet you didn't understand the basic precepts of your society. it was plain to see, but you have to want to look. you still think there's people who don't deserve care, you describe them, it's just that you're surprised you didn't make the cut.
America has the best health system in the world --- for people with good insurance. Without good insurance, all bets are off. And it's so easy to fall through the cracks.

Health insurance has long been an obstacle for small businesses. A friend of mine has done a number of start-ups --- she's a real "job creator" --- and she says her biggest headache is health insurance.

I hope you can take some comfort in the fact that at 24 weeks, it's not clear that with excellent care you'd have ended up with a better outcome. It doesn't mean your treatment wasn't outrageous, but you could have ended up with a stillborn child and bankrupt by the medical bills.

The problem with the right is that they ignore the facts. Problems are much easier to solve that way. You know, the economy would be booming now if all the unemployed would just get off their lazy bums and go to work.
Our system is not profit based. It is break-even based, just like national health insurance would be and BlueCross & BlueShield already are.

Sure, most hospitals make a small profit, but the majority are non-profit and plow earnings back into brick & mortar.

ObamaCare is going to lower the cost of healthcare by eliminating thousands of jobs by doing away with all of the paperwork. All medical records are going to be on a computer.

So, you will have healthcare insurance in a couple of years, but tens of thousands of healthcare workers will be out of work.

There will be healthcare rationing in the future, but we already have rationing (those who can pay vs. those who can't)

Nothing is fair.
Last summer, a man and I were having a "discussion" about healthcare. He is the V.P. of a fortune 500 company. He flippanly said, "Anyone can get healthcare in our country if they really need it." We agreed to disagree, but frankly I'm so tired of the "haves" having so much disregard for the "have nots". Much like Gerry's comment above. When you look at other developed countries in the world, they do not have such little disregard for their citizens as we do in the U.S. when it comes to healthcare. Gerry's comment saying, we are a "break even based" healthcare system couldn't be farther from the truth. I know a couple, personally, that have profitted in the millions from the many hospitals that they co-owned. Gerry is extremely ill-informed and/or ignorant when it comes to healthcare. Thank you so much for sharing your story! R
"further" from the truth.... : )
Thank you for sharing this story. Why is living so hard? Why are our basic needs and the needs of our unborn children going unmeet? I have young kids and everyday when they come home I say, "Sit and do your homework. Life is what you make it? But, is it really what we make it or what a certain group of people with all the access determine it should be?
I am absolutely gobsmacked that an American hospital would turn away a hemorrhaging pregnant woman under ANY circumstances. But given that you were fully prepared to pay your way, this is unconscionable. Blue, I'm so sorry this country has turned into a bunch of greedy, uncaring, holier-than-thou, selfish hypocrites. I hate what we've become.

Lezlie
Snippy - I am sure Sister Sarah is all too aware. She just doesn't care.

al - Did you get up on the wrong side of the bed this morning? And FYI, I don't vote (and never have voted) Republican. I was just a little naive. So sue me.

Malusinka - Thanks for your comment. I do know that things probably would not have turned out OK, and honestly, we wouldn't have our son if all of this hadn't happened. He wouldn't be him, he'd be different, and he's wonderful, so...But the indignity of the health care/ health insurance system for small business people is something that I wish could be honestly addressed. It won't be though, b/c to politicians, "small" is Fortune 1000, since they're not Fortune 500. Most of them have NO use for Mom and Pops.

Gerry - the insurance companies are where the profit lies, and where the money gets lost, I'm afraid.

Donna - Thanks for sharing. I think most "haves", even the well-meaning, like I was, have a skewed view of things. It's easy to grumble about bills, but if you know you don't have to foot most of it, it's sort of academic grumbling at best.

Yvonne - I think that's the struggle that's manifesting itself now; who has access to climb the ladder of success. People are being blocked - from health care., quality education, quality nutrition - you name it.

L - Thanks. It's that "greed is good" disease. If only we'd known what the 80s would bring us!
You should have been admitted. If I was your nurse that night you would have been admitted and cared for. You need a lawyer to fight the bill and the way you were treated.
A Tale of Two ERs reminded me of the UIC Medical Center's Emergency