My stint as a Starbucks barista, baby-boomer style
The first clue that we're not in Kansas anymore, Toto, is that all of my co-workers are 20-somethings. I'm a baby boomer. I took this job as Assistant Manager for Starbucks when my Corporate gig got unendurable, see: [http://open.salon.com/content.php?cid=74808] I took this gig because:
1. I need a job
2. I like coffee
3. How hard could it be?
I'm a big believer in these 3 words: "Get A Job." Usually I use them when watching ancient rock stars perform, or yell them at the T.V. at a particularly grotesque politician, or think it to myself when an ice-head bums money from me at McDonalds. And always one to take my own advice, signed up at Starbucks. I was immediately surrounded by energetic, peppy, caffeine-driven 20 somethings, otherwise known as Generation Y's or Millenials. To say I was a bit intimidated is an understatement.
"Would you like an iced coffee?" Fact: these have the most caffeine of any of the drinks served at Starbucks.
The Millenials that I worked with were, as they are want to say, "awesome!" They were smart, in committed relationships, highly educated, high-tech savvy and the girls don't take shit from anybody. While they were smart in the "I'm studying to be a doctor" smart, they were politically imbecilic , leading me to conjecture that in 20 years we'd have gulags in the midwest or New York filled with super smart doctors on chain gangs going through caffeine-withdrawal. I"m just saying.
"Would you like whipped cream on your Frappuccino?" We always ask if you want whipped cream because it's homemade and expensive. I used to make the whipped cream. Happy Face.
Point #2. I like coffee. And there is plenty of free coffee when you work for Starbucks. Skinny vanilla latte's, brewed coffee, cappuccino's, espresso shots straight. One of my favorite things to do was to taste test the espresso shots once an hour to make sure the quality was good. As Robin Williams once said, coffee is the poor man's cocaine. They should have a wing for it at Betty Ford.
Point #3. How hard could it be? Oh dear, dear self. Are you really so self-deluded as you approach fifty that you couldn't figure out that bagging trash (coffee grounds!) and bringing it out, mopping floors, bringing boxes down from storage, sweeping and scrubbing endlessly was easy? Ah no, working at Starbucks is less about making coffee and more about keeping the store CLEAN. I don't even like cleaning my own house. The day I'm proudest of is when I channeled my inner Gandhi & volunteered to clean the employee toilet. It was less an act of sacrifice and more a chance to rest my right knee which was swollen from the endless standing, walking and schlepping, causing me to limp for a week while the millenials scampered around me like the 101 dalmations. And you cannot wear Bengay while working at Starbucks. Suck it up!
I was waking up at 2:15 a.m. some mornings to be part of the opening shift. I had 2 10 minute breaks a day and a 1/2 hr. lunch, usually eaten in slumped relief at a table outside, trying to sleep with my eyes open, wishing to appear relaxed instead of easing into a coma. I'd come home saying things like, "Dude!" "Awesome!" My husband would cock his head at me, like a puzzled cockerspaniel and my son would cringe, secretly convinced my lifes purpose was to embarrass him. [Of course, it is.] Even the dog took pity on my social flaws and nosed her bone to me as if to say, "Eat, eat, you'll feel better." Just what I need, a blue-heeler jewish mother.
I had a lovely manager who was training me. Except for the eensy, tiny, little life-changing event happening in her life in that she was currently married to the boy of her dreams and was about to come out of the closet, which would most likely rock his world and the church they attended weekly. Uh-oh. One night she stayed out all night drinking (she hadn't really drunk much in years) and came to work at 4:30 for the opening shift, dead-on drunk and giggling like Judy Garland. Try to imagine a straight-laced young woman about to announce to the world she was gay, drunk at 6am and making cappuccino's and flirting endlessly with the male lawyers (??) coming through the line. There was something just so wrong about that.
After eating one too many turkey pesto sandwiches and smiling perkily at one too many paranoid customers "WHY do you want to know my name?!", another corporation tracked me down to offer me a job in my actual career path.
Thank you, Jesus! I mean, I'll have to think it over.


Salon.com
Comments
You are a good writer!!
("Awesome" as the kids say.)
The son of a friend of mine is a manager at a Starbucks here in NYC. he is always telling of how early he must arise to make it to work. He's a smart young guy but I kind of cringe the way I can see the corporate 'film' slide over his life and how it rules the day. But that's me. I think he does like his job. They have advanced him to manager from barista in three years. Great experience, huh?!
As a retiree from SB do you get discounted coffee? Really well done!
2. I like coffee
3. How hard could it be?
I have had these same thoughts. A lot. And recently!
Do you still have to ask, "Would you like a pastry with your beverage?" I felt like I should add that question to the end of every sentence for a good year after I moved on to a different job.
Hana Hou
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Just be thankful you worked at an upscale coffee place rather than one of the other, equally ubiquitous "regular joe" coffee shops. I'm not in any way dumping on them, but as far as decent treatment of staff and optimum working conditions (everything being relative), it sounds like you got the best of a bad situation.
Good luck on your reengaged career track - provided you decide hang up your barista's apron & accept the gig. :)
You might as well be reciting poetry when people come in for a simple cup of coffee: "Would you like our bold roast today, which is Sumatra? Or would you like our lame attempt at competing with the dumpster juice from Dunkin' Donuts by taking a cup of our Pike Place? (I think the move to Pike was the worst decision ever.) Do you need space for milk? How many freakin' questions can you possibly ask for a simple cup of coffee?
I have fewer problems with my twenty-something coworkers than I do with the management. I get along just fine with them and we actually have fun together. But the fun of working for the company has worn off...
Thanks for your article!
Any food service is only partly about the food and mostly about the ARGH cleaning.
I have to say, though, even now sometimes I miss the simplicity of working in the kitchen, chopping food, cleaning the food case and then just going home, without bringing work with me. What a relief!
I like "Oldest Living Barista Tells All" as a title for your memoir.
Very funny post. I hope you milk (steamed, of course, with a splash of hazelnut syrup) this experience for all it's worth.
I wonder know more...
GREAT post! (your dog is a real mensch)
what the hell happened with that comment I just left?? duh. Even I don't know what I was trying to say....
(confused face)
I love the vision of your husband cocking his head like a confused spaniel- that's gonna stay with me for the week! I swore in my 20's that the dumb retro phrases were not going to get me (dude, awesome, rocks) but in my late 30's here they are flying out of my mouth willie nillie. I've just given up trying to censor myself, it's impossible not to be a product of your environment.
Good you got out of there. The 101 Dalmatian effect can cause us elders to start entertaining murderous thoughts when it all just gets too awesomely intense.
I showed your post to the girls at the yoga studio where I work sometimes (probably same rate of pay as Starbucks and boy do I sweep floors and clean.) I thought it'd be a nice break from teaching, and it is, but there's a reason it's called w-o-r-k.
you'll feel better" nearly made me fall of my
chair from all the laughter.
Starbucks in some of our major cities here
'down under' are closing due to the dwindling
patronage.
Since their first shop here opened 4 years ago,
I've only ever drunk 1[one] of their offerings.
Determined not to repeat that mistake following last year's layoffs, I decided that I was going to do something, anything, and right away. Anything that at least kept me in human contact and gave me a reason to shower four times a week instead of falling into the unemployed-guy pattern from '06: sleeping later and later, spending longer and longer portions of the day online and finding that some days it had reached 3 p.m. and I was still in my boxer shorts.
I got a job at Banana Republic at the nearby mall. The money was a joke, but it kept a few hundred a month coming in while I networked for something else. The customers were by and large pleasant, the discounts deep, and the work fairly easy. I definitely liked the customer contact job a lot better than the folding and straightening, and there were a handful of cringeworthy moments: a former vendor, client or fellow alum drifting in and doing a double-take at my nametag. Yeah, it's me, Mr. Hot Shit. I'm going to help you pick out chinos today.
I obtained and was laid off from yet another job that spring before landing at a PR firm in late August where I work happily to this day; I held onto my BR sales job just the same. I'd picked up the job as an exercise in humility and a bid for sanity, but over the months, I'd become a discount whore. I could, and will not, give up the employee discount, even when it means dragging my ass up to the mall for four hours on a Saturday when I'd be better served to rest. Ah, well.
Thanks for the story.
CHB
Occasionally she brings me a coffee. Usually I make my own with a French Coffee Press using Acher Brands select whole beans from Rwanda or Sulawesi. I think this is actually better than Starbucks.
I tell you this because there is website out there where you type in your starbucks drink and it assesses your personality. When I type in mine above the results came out to be: "High Maintenance". :o)
Which I somewhat refute, but hubby sats it is pretty much spot on.
Too bad about the cleanup detail, though - I envisioned just making sophisticated beverages all day long. Very enjoyable article!
www.HookingUpSmart.com
Luckily I found another job which I love (although it's not nearly as close to a Starbucks), but I still keep that in the back of my mind.
Good read.
Thanks
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