Some of you have asked me how to manipulate Sirius XM Radio into getting past the $12.95 per month subscription rate. Here is a transcript of a conversation with their customer service representative.
CS: Sirius XM Radio. How can I help you?YOU: Hello, I'm calling to cancel my subscription to Sirius XM Radio.
CS: I'm sorry to hear that sir. May I ask why?
YOU: You bet your ass you can ask why.
CS: ...
YOU: Oh, I guess this is the part where I ask you if you're going
to ask me why I'm calling to cancel my service...
this is just typical. I swear, I'm THIS close to smashing my
radio and sending it back to you in a cardboard box.
What's your address?
CS: Sir, why do you want to cancel your service?
YOU: It's stupid.
CS: What?
YOU: The whole concept is stupid. I bought it so I can listen to
Howard Stern every morning. Now he's only going to be on
3 days per week, and his commercials are more offensive than
ever. Apparently I need to buy more gold because the world
is coming an end. This is ridiculous --
CS: Umm...
YOU: I mean what ever happened to the days of "Sphincter-ine"
and "Bang Someone Else's Wife on AshleyMadison.com?"
CS: Sir...
YOU: Anyway, it's too damn expensive and I don't feel like paying
for it. So cancel it.
CS: Sir, is there any way to change your mind?
YOU: No. I miss "Sphincter-ine."
CS: Sir, I've been authorized to offer you a one-time promotion --
5 months of service for $20.
YOU: Well, that's interesting -- not the deal, but how easy it is to get
a better deal... NO!
CS: I'm sorry to hear that sir. I'll send you over to the
cancellation department.
YOU: Thanks.
CS: Cancellation unit. How can I help you?
YOU: I want to cancel my service. Now.
CS: I'm sorry to hear that sir. May I ask why?
YOU: This is sounding familiar...
WAIT A MINUTE -- IS THIS THE SAME GUY?
CS: Yes, sir. I am the customer service department and the
cancellation department. What can I say? Things are bleak
for this company.
YOU: Wow, that's sad.
CS: You don't know the half of it. My office is in Nova Scotia.
YOU: Wow.
CS: In a lighthouse.
YOU: Shit!
CS: Yeah, and I'm actually looking at a radar screen making sure
nobody crashes into these rocks.
YOU: Oh, I'm sorry. And to think I was just about to say
something very disrespectful about your mother...
CS: That's OK. You wouldn't be the first.
YOU: Wow. You're so pathetic I'm almost tempted to take you up
on that 5 months for $20 offer...
CS: Really?
YOU: No. You'd have to be an amputee or something.
Plus, I'm a little pissed off that I'm not speaking to an American.
CS: Understandable. This CAFTA thing is really working out
nicely for me.
YOU: OK, now you're pissing me off again. I want to cancel.
CS: Please don't. I have kids... somewhere. I don't know.
Their mother doesn't like them hanging out on an island
in a lighthouse with me. She thinks I'll go all "Shining" on them.
YOU: But you're Canadian.
CS: I know!
YOU: Anyway, how 'bout that cancellation?
CS: I can give you the first three months for free.
Then I'll give you the 5 months for $20 promotion.
YOU: OK. So 8 months for $20?
CS: Yes.
YOU: That's like $2.50 per month.
CS: Right. Plus, I'll give you a $10 credit for not saying anything
bad about my mother.
YOU: Sir, your mother is a gentleman and a scholar.
CS: Thanks.
YOU: So, eight months for $10? That's $1.25 per month.
CS: Yes.
YOU: Are you sure?
CS: Yes.
YOU: OK, I'll do it.
CS: Good.
YOU AND CS: (under your breath) sucker...



Salon.com
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