Jeff Brawer

Jeff Brawer
Location
Brookline, Massachusetts,
Bio
I have been a television editor in the Boston area for over 25 years, working in broadcast, medical, and industrial TV. I've been dealing with weight issues for over 50 years and ranting about them for an eternity.

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MARCH 4, 2010 12:34AM

Selling Coals to Newcastle; The World of Pointless Marketing

Rate: 29 Flag

In recent years, the most popular concept in the advertising world has been viral marketing, the use of social networks and word-of-mouth to increase brand awareness and sales.  Lately, I've been besieged by a different form of advertising that I like to call sterile marketing, the targeted promotion of products or services to consumers who haven't the slightest interest in or use for said goods, or the necessary funds to purchase them.  I can't understand why companies spend years and fortunes analyzing demographic patterns, economic trends, and sales data to pinpoint their most likely customers, and then decide, "Nah, forget about them.  Let's go after this bozo instead."

About a month ago, I received a fancy invitation from Ferrari of New England to test drive the latest model of their California series (see my earlier post, "Dear Ferrari of New England...")  I had never made inquiries about the car or contacted the local dealership about taking one out for a spin.  Furthermore, I'm currently unemployed and as likely to buy a Ferrari as a timeshare at Windsor Castle.  Yet not to be outdone, Maserati of New England has recently sent me a similar offer. 

Why me?  Even when gainfully employed, I was never in the financial stratosphere where such purchases occur, and I've never owned one of those Beryllium or Manganese American Express Cards which entice their holders with high-end promotions.  Perhaps these firms discovered my fondness for all things Italian, although in practical terms, it's now limited to Louis Prima and Chef Boyardee.  I do like small European cars, but the only way they could know that was if they traced the burned-out clutches from my '85 Rabbit.  Whatever the reason, I'm just waiting to hear from Lamborghini and Bugatti before I rate the world's best performing sports cars that I can't afford.

People's exhibit #2 is a catalogue that was sent to my wife by The Pondguy, purveyor of supplies for ponds, lakes, decorative pools, and water gardens.  In this one comprehensive volume can be found such useful items as "Faux Boulders", "Cascading Waterfall Kits", and the indispensable MuckAway™ pellets which release "natural bacteria designed to...convert muck into an odorless gas."  It's too bad they don't work on the human digestive system.

However aesthetically pleasing or effective these products may be, they are of limited interest to city dwellers.  It's the rare condominium apartment that has its own cascading waterfall, and the only "pond" we have to deal with is the sewer overflow during winter storms.  There's Jamaica Pond, a small body of water about three miles from our home, but it's cared for by the Boston Department of Parks and Recreation, and I assume they've got their own catalogue.

Across this vast country though, there must be thousands of people who own property with ponds.  There are plenty of wealthy folk with fountain-ringed palazzos and golf course grounds keepers who would surely find these products helpful.  What breech of commercial sanity drove The Pondguy to hawk his wares to a women's clothing retailer and an out-of-work television editor?

But at least we're alive.  My favorite sterile marketing scheme was from the Easter Seals 2010 fundraising drive.  Last week, two large identical envelopes came to our house addressed to Mr. Felix Brawer and Mr. Morey Hunter, asking for donations to this worthy cause.  The gentlemen in question, my father and father-in-law, passed away several years ago and were thus disinclined to contribute.

Don't think it's so easy to rectify this situation.  I have tried for years to get their names off various mailing lists with only limited success.  Apparently, companies and charitable organizations don't like to lose potential customers and donors, whether they're breathing or not.  I once had the following phone conversation with a certain charity which will remain nameless.

Solicitor:  "Could I please speak with Felix Brawer?"

Me:  "May I ask what this is in reference to?"

"I'm sorry, but I'm only authorized to speak with him.  Is he at home?"

"He's not, but..."

"I'll call back at another time.  When would be convenient?"

"There's really no good time because..."

"Is there some other way we can contact him?"

"Possibly.  Do you know a good medium?"

"Excuse me?"

"Or perhaps a necromancer?"

"I don't understand."

"Mr. Brawer is deceased.  I'd appreciate it if you would take his name off your mailing and phone lists."

"I can't do that without proper documentation."

"I have to provide you with documentation, or you'll keep calling and sending him mail?"

"That's our policy."

"Good luck with the campaign."

So there you have it, ladies and gentlemen, the final frontier of advertising - pitching the dead.

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Very funny post.
We can't stop telemarketers and people who send us unwanted catalogues, so why try? Use them as fodder for great posts on OS!
r.
Yeah, sounds like what I go through on a daily basis...but yours is funnier somehow.

My fav was, "What breech of commercial sanity drove The Pondguy to hawk his wares to a women's clothing retailer and an out-of-work television editor?" I mean really... what economy had him reaching down THIS far??

Loved it Jeff. R
There's also the dread of receiving catalogues for foot ailments and mobility enhancers, which someone thinks I'll need in the future, if not now. Also the charity which gave me helpful instructions on including them in my will. Back off, marketers. I still want to look at pictures of frivolous clothes and jewelry.
Should forward the mail to the dead letter office. (Though with the USPS troubles, it may never get there . . . ) Or you could just say, "Oh, Muck It."

Another great post, Jeff. We'll remember you humor next time we get our annoying marketing call.
Hysterically funny......and soooooo true! Recently, I got a phone call from some guy selling cemetery plots. He was very friendly. "Hey, Donna, let me tell you about the great deal we are offering." Me - "Do we know each other." Him - "No, we've never met." Me - "Then why are you addressing me by my first name." Him - "Well, I 'm just being friendly." Me - "Tell you what. If you can get a call through after you are buried in one of those plots, you've got a sale. Only then can you call me Donna."
R
Very funny post Jeff.

I used to listen to the lengthy preamble given by most telemarketers and fundraisers before politely declining their offer. Perhaps it's age and the correlating cynicism, but I can no longer listen to it. I have certain charities I give to and that's all I can do. So now, after they get enough words out for me to know it's a solicitation they get a quick "thank you but I'm not interested" before hearing a dial tone. My mother taught me to always say thank you.
Jeff, it's a sure sign that those luxury item companies are getting desperate and they've bought mailing lists from Bed Bath and Beyond. (though even that is too rich for my budget these days). Those flyers are the last gasp of the Stockbrokers' Curse. And as much as I love Italian cars, I now despise those who can afford them. Good Riddance!
The next time they ask for your dad, why don't you ask them if they mind "holding for a few minutes". Then go eat dinner and see if they are still there when you come back! Funny stuff. Congrats on the EP!
Great piece, Jeff! And I like cartouche's idea . . .
Like Donna I was pitched one day for a cemetery plot; I had a really bad cold. I thought it was a funny coincidence but maybe the whole thing was a viral marketing scheme and I was very lucky. The Louis Prima and Chef Boyardee line is a classic!
I always let the telemarketer give me the entire spiel--that way s/he's not able to call someone else right away. I just put on my headset so I can continue knitting or whatever I was doing when the phone rang, mutter a noncommittal "uh-huh" now and then and use up his time. Then, when the closing comes, I simply say, "sorry, no sale." And hang up. Or, if I'm feeling especially frisky, I ask loads of questions, engage in conversation that isn't on point, etc, just to use up more time. Oh, BTW--I NEVER get ads from high-end anything. I guess living in subsidized senior housing tells even the most dogged advertiser that I'm not even close to being a customer! Rated. D
Great post. I understand your frustration because I'm in the same situation. The salesmen are in the same economy that we are in, except they have convinced some desperate company they can generate new sales using decades-old lists. When they have scammed every last cent out of their current mark - the Ferrari dealer or the charity - they will stop calling.

Salesmen and -women are the worst, I think. They have mastered the art of the good first impression and are trying to make it their career. If they are only an empty suit - and they usually are - their lack of follow-thru means they change companies every few years - taking their long-outdated call list with them.

I once worked for a company where the "salesman" didn't bring in a single new client the entire time. He didn't need to. His only product was himself and he sold it very, very well.
1. Going through the same thing, trying to explain that my mom is in a nursing home and won't be making any more contributions. But the requests keep on coming.

2. All you need to know about the effectiveness of some marketing is this story in today's Advertising Age: "Ads Warning Against Binge Drinking Cause Binge Drinking."
Jeff, I thought I was the only one. Who knew? I get all these emails that are so inappriate and you captured perfectly how those who advertise to we who cannot afford or care about such products will haunt our names, even after death. amazing conversation you had! rated for wit and accuracy and fine writing.
oops, now rated.
So funny! I never respond to chain emails because I've heard they are really a ploy to get more names to add to a company's list. And I also never answer the phone if the caller ID says "out of area" which usually means a telemarketer.
Steve - I'm really sympathetic to telemarketers, or at least to those who do the actual calling. They need to make a living too. I'll be polite unless they persist too long after my initial "no."

Sheila - Perhaps he wasn't so foolish after all. I'm thinking about a putting a Koi-filled reflecting pool in my den.

sixtycandles - The Pondguy was only one of thousands of useless catalogues we receive. The Mont Blanc opus is a favorite because the one thing an unemployed person can't live without is a $1,000 fountain pen.

Pilgrim - Unfortunately, we still need to maintain the address for issues relating to our parents' estates. Trying to stop their mail on a case-by-case basis has met with mixed results.

Donna - Bravo! The first name business drives me crazy and guarantees a loud hang-up once I've established that there's no legitimacy to the call.

Smithery - I particularly hate when they call at dinnertime. They should know by now that hunger makes me less likely to respond politely.

Ardee - Ferraris and the like are temperamental toys that need constant care. I couldn't afford the mechanic's bills much less the car itself.

cartouche - An interesting idea. The problem is that they're now so tenacious, they'll hold for as long as it takes. Try to make a call the next morning and they'll still be on the line.

Owl_Says_Who - Thanks.

Daniel - If there's a way to pitch you between the funeral home and the grave, they'll find it.

Yarn Over - I've yet to figure out how Ferrari and Maserati got my name. It may be worth a piece to call them and trace it down.

Runaway Serfer - I have nothing against salespeople pre se. Provided they use honesty, good judgment, and politeness, I applaud their ability to move merchandise. Sadly, there aren't enough who take that approach.

Cranky Cuss - There is no "no" in the marketer's lexicon.

Wendyo - That's the paradox. Why target people who stand little chance of buying what you're selling?

Karin - "Out of area" is also the ID that comes up for cell phones of out-of-state people I actually want to talk to, so I get caught a lot.
Funny piece, Jeff. In my case, my parents lived in a small town in New York, and I imagine all that junk mail still goes to that address. I'd hate to be the family that lives there now.
R
I have a friend who writes his name wrong on purpose on things like drawing forms (you know, win a free trip to..) and then he can tell who sold his name when he gets solicited. Don't know why he cares or what he does with it, but it's pretty funny sometimes.
Don't blame the Pond Guy. A lot of people keep mini-ponds in their basements, sort of like bonsai trees, only wet.
http://www.donotcall.gov really helps prevent these calls.
Also, http://www.ecofuture.org/jmdma.html can reduce the junk mail.
Of course, now my bank has been selling my name, but I found the official online form to revoke my never-given permission to sell my name to 3rd parties.
You really cracked me up. R
John - Are you sure the Times Herald Record hasn't sold your name to a list out west?

Blue in TX - Marketers drive us all nuts - why not yank their chains a bit?

Con - Ah, the Japanese miniature pond. Can you find Koi small enough to stock them?

geezerchick - You are a fount of useful information. Thank you.

L&P - You are too kind.

Bernadine - Thanks for stopping by.
I had a drunk uncle that would buy anything. He's gone to that great tavern in the sky, but if they can get in touch with him, I'm sure he would be interested!
just had to say, I used to have both Alfas and Fiats - more prole cars than the luxe brands - and they were a joy to drive, and very dependable.
The dead are the targeted demographic of many brilliant telemarketing pioneers.

Rated
scanner - Even so, I bet he'd be a tough sell for term life insurance.

Ardee - There's a myth that Italians make excellent hand crafts and clothes, but terrible mechanical products. I read somewhere that they're regarded as among the finest precision machinists in the world.

littlewillie - That's because it's easy to get new leads - just read the obits.
When I lived within walking distance of Jamaica Pond, I got deluged by catalogs for high-end, natural baby clothes. I didn't have a baby, plan to have one in their near future, nor now anyone who did. Eventually, thanks to a Boston Globe article, I figured it out. The area of Jamaica Plain I lived in had one of the highest populations of small children in the city. I had once ordered from one natural fiber clothing catalog, hence some computer married natural fiber to baby and labelled me the perfect market for clothes I couldn't afford for a baby I didn't have.

I signed my kids up for frequent flyer miles with my parents' home address. My mother once got a phone call from a bank we aren't customers of, for my daughter, who lives with us overseas. Of course, the sophisticated marketer refused to say what the call was about. My mother asked, do you know that she's five years old? End of call. And they never called back.

Maybe the solution is to tell the marketers not that people are dead, but that they're toddlers.
Jeff perhaps you remember the late british actor John Williams (Dial M for Murder) who use to pitch classical LPs on late night TV in the 1960s and 70s?

Well Columbia House or whoever made the spots kept running them after Mr. Williams had passed on.

This prompted some of us Broadcasting student to parody the spots whenever they came on:

"Hi John Williams, I'm dead now, but just had to come back to tell you about this fabulous offer..."

You should have asked the telemarket to provide documentation that they possessed a brain.
Didn't you hear? Pitching broke, dead people is the way of the future. rated.
Fantastic read, Jeff!!
Rated.