Selling Coals to Newcastle; The World of Pointless Marketing
In recent years, the most popular concept in the advertising world has been viral marketing, the use of social networks and word-of-mouth to increase brand awareness and sales. Lately, I've been besieged by a different form of advertising that I like to call sterile marketing, the targeted promotion of products or services to consumers who haven't the slightest interest in or use for said goods, or the necessary funds to purchase them. I can't understand why companies spend years and fortunes analyzing demographic patterns, economic trends, and sales data to pinpoint their most likely customers, and then decide, "Nah, forget about them. Let's go after this bozo instead."
About a month ago, I received a fancy invitation from Ferrari of New England to test drive the latest model of their California series (see my earlier post, "Dear Ferrari of New England...") I had never made inquiries about the car or contacted the local dealership about taking one out for a spin. Furthermore, I'm currently unemployed and as likely to buy a Ferrari as a timeshare at Windsor Castle. Yet not to be outdone, Maserati of New England has recently sent me a similar offer.
Why me? Even when gainfully employed, I was never in the financial stratosphere where such purchases occur, and I've never owned one of those Beryllium or Manganese American Express Cards which entice their holders with high-end promotions. Perhaps these firms discovered my fondness for all things Italian, although in practical terms, it's now limited to Louis Prima and Chef Boyardee. I do like small European cars, but the only way they could know that was if they traced the burned-out clutches from my '85 Rabbit. Whatever the reason, I'm just waiting to hear from Lamborghini and Bugatti before I rate the world's best performing sports cars that I can't afford.
People's exhibit #2 is a catalogue that was sent to my wife by The Pondguy, purveyor of supplies for ponds, lakes, decorative pools, and water gardens. In this one comprehensive volume can be found such useful items as "Faux Boulders", "Cascading Waterfall Kits", and the indispensable MuckAway™ pellets which release "natural bacteria designed to...convert muck into an odorless gas." It's too bad they don't work on the human digestive system.
However aesthetically pleasing or effective these products may be, they are of limited interest to city dwellers. It's the rare condominium apartment that has its own cascading waterfall, and the only "pond" we have to deal with is the sewer overflow during winter storms. There's Jamaica Pond, a small body of water about three miles from our home, but it's cared for by the Boston Department of Parks and Recreation, and I assume they've got their own catalogue.
Across this vast country though, there must be thousands of people who own property with ponds. There are plenty of wealthy folk with fountain-ringed palazzos and golf course grounds keepers who would surely find these products helpful. What breech of commercial sanity drove The Pondguy to hawk his wares to a women's clothing retailer and an out-of-work television editor?
But at least we're alive. My favorite sterile marketing scheme was from the Easter Seals 2010 fundraising drive. Last week, two large identical envelopes came to our house addressed to Mr. Felix Brawer and Mr. Morey Hunter, asking for donations to this worthy cause. The gentlemen in question, my father and father-in-law, passed away several years ago and were thus disinclined to contribute.
Don't think it's so easy to rectify this situation. I have tried for years to get their names off various mailing lists with only limited success. Apparently, companies and charitable organizations don't like to lose potential customers and donors, whether they're breathing or not. I once had the following phone conversation with a certain charity which will remain nameless.
Solicitor: "Could I please speak with Felix Brawer?"
Me: "May I ask what this is in reference to?"
"I'm sorry, but I'm only authorized to speak with him. Is he at home?"
"He's not, but..."
"I'll call back at another time. When would be convenient?"
"There's really no good time because..."
"Is there some other way we can contact him?"
"Possibly. Do you know a good medium?"
"Excuse me?"
"Or perhaps a necromancer?"
"I don't understand."
"Mr. Brawer is deceased. I'd appreciate it if you would take his name off your mailing and phone lists."
"I can't do that without proper documentation."
"I have to provide you with documentation, or you'll keep calling and sending him mail?"
"That's our policy."
"Good luck with the campaign."
So there you have it, ladies and gentlemen, the final frontier of advertising - pitching the dead.


Salon.com
Comments
We can't stop telemarketers and people who send us unwanted catalogues, so why try? Use them as fodder for great posts on OS!
r.
My fav was, "What breech of commercial sanity drove The Pondguy to hawk his wares to a women's clothing retailer and an out-of-work television editor?" I mean really... what economy had him reaching down THIS far??
Loved it Jeff. R
Another great post, Jeff. We'll remember you humor next time we get our annoying marketing call.
R
I used to listen to the lengthy preamble given by most telemarketers and fundraisers before politely declining their offer. Perhaps it's age and the correlating cynicism, but I can no longer listen to it. I have certain charities I give to and that's all I can do. So now, after they get enough words out for me to know it's a solicitation they get a quick "thank you but I'm not interested" before hearing a dial tone. My mother taught me to always say thank you.
Salesmen and -women are the worst, I think. They have mastered the art of the good first impression and are trying to make it their career. If they are only an empty suit - and they usually are - their lack of follow-thru means they change companies every few years - taking their long-outdated call list with them.
I once worked for a company where the "salesman" didn't bring in a single new client the entire time. He didn't need to. His only product was himself and he sold it very, very well.
2. All you need to know about the effectiveness of some marketing is this story in today's Advertising Age: "Ads Warning Against Binge Drinking Cause Binge Drinking."
Sheila - Perhaps he wasn't so foolish after all. I'm thinking about a putting a Koi-filled reflecting pool in my den.
sixtycandles - The Pondguy was only one of thousands of useless catalogues we receive. The Mont Blanc opus is a favorite because the one thing an unemployed person can't live without is a $1,000 fountain pen.
Pilgrim - Unfortunately, we still need to maintain the address for issues relating to our parents' estates. Trying to stop their mail on a case-by-case basis has met with mixed results.
Donna - Bravo! The first name business drives me crazy and guarantees a loud hang-up once I've established that there's no legitimacy to the call.
Smithery - I particularly hate when they call at dinnertime. They should know by now that hunger makes me less likely to respond politely.
Ardee - Ferraris and the like are temperamental toys that need constant care. I couldn't afford the mechanic's bills much less the car itself.
cartouche - An interesting idea. The problem is that they're now so tenacious, they'll hold for as long as it takes. Try to make a call the next morning and they'll still be on the line.
Owl_Says_Who - Thanks.
Daniel - If there's a way to pitch you between the funeral home and the grave, they'll find it.
Yarn Over - I've yet to figure out how Ferrari and Maserati got my name. It may be worth a piece to call them and trace it down.
Runaway Serfer - I have nothing against salespeople pre se. Provided they use honesty, good judgment, and politeness, I applaud their ability to move merchandise. Sadly, there aren't enough who take that approach.
Cranky Cuss - There is no "no" in the marketer's lexicon.
Wendyo - That's the paradox. Why target people who stand little chance of buying what you're selling?
Karin - "Out of area" is also the ID that comes up for cell phones of out-of-state people I actually want to talk to, so I get caught a lot.
R
Also, http://www.ecofuture.org/jmdma.html can reduce the junk mail.
Of course, now my bank has been selling my name, but I found the official online form to revoke my never-given permission to sell my name to 3rd parties.
Blue in TX - Marketers drive us all nuts - why not yank their chains a bit?
Con - Ah, the Japanese miniature pond. Can you find Koi small enough to stock them?
geezerchick - You are a fount of useful information. Thank you.
L&P - You are too kind.
Bernadine - Thanks for stopping by.
Rated
Ardee - There's a myth that Italians make excellent hand crafts and clothes, but terrible mechanical products. I read somewhere that they're regarded as among the finest precision machinists in the world.
littlewillie - That's because it's easy to get new leads - just read the obits.
I signed my kids up for frequent flyer miles with my parents' home address. My mother once got a phone call from a bank we aren't customers of, for my daughter, who lives with us overseas. Of course, the sophisticated marketer refused to say what the call was about. My mother asked, do you know that she's five years old? End of call. And they never called back.
Maybe the solution is to tell the marketers not that people are dead, but that they're toddlers.
Well Columbia House or whoever made the spots kept running them after Mr. Williams had passed on.
This prompted some of us Broadcasting student to parody the spots whenever they came on:
"Hi John Williams, I'm dead now, but just had to come back to tell you about this fabulous offer..."
You should have asked the telemarket to provide documentation that they possessed a brain.
Rated.