Editor’s Pick
JULY 14, 2009 11:39AM

I think I'm in love with my bank!

Rate: 26 Flag

I love my bank!  I’m dancing with adoration for this place that holds my money for me. They hide it away and probably let me have too easy access to it, but I love them still.  It’s a tiny bank, there’s just one of them in the world as far as I know.  Technically it’s a credit union but I don’t hold that against them.  I had to pay a tiny fee to be a member, but I’m cool with that too.  The bank is located where I work and you have to work there in order to be a member.  If I had to pick a new family, I’d pick the people at that bank.

 The other day, my company didn’t pay me the right amount.  Since everything is done through direct deposit, they had to cut me another check that took a few days to hit the bank.  Whenever I have something put in my account through direct deposit, the bank takes out an allotted amount each check for my car payment.  It doesn’t matter how much or little I get paid, the same amount comes out of each check.  Last night I checked to see if the company paid me the amount they owed me.  I knew how much should have been put it and when I saw that only forty-five dollars was deposited, I was livid.  I already don’t enjoy working where I do and to see that they shorted me yet again threw me into a conniption fit.  Knowing that I had to do something quickly before I had a full-blown temper tantrum, I went to view my check stub online.

 I practiced Lamaze breathing as the page downloaded.  I was ready to spit and cuss and quit my job for shorting me yet again.  Then I saw what happened.  It wasn’t the company’s fault.  It wasn’t the bank’s fault (glorious bank) either.  It was my fault.  I forgot to shut off my car payment.  I made an extra car payment, which I know a lot of people would be happy about, but I was planning on using that money for the electric bill, which is due tomorrow.  I knew what I had to do.  I was going to call the bank and ask them really really nicely if I could unpay my car payment.  I knew it would be a long shot to try to unpay a bill but I was going to give it a try.  It was the only thing keeping me calm this one little shred of hope.  I went to bed almost at peace.

 This morning I called the credit union as soon as they opened at seven.  I explained about the extra check cut to me and that I had forgotten to turn off my car payment.  Then, clearing my throat, I asked if I could have the money back.  There was a pause on the other end of the phone.  I could hear some clicking and tapping of a keyboard.  “Okay, there.  It’s done.  I actually saw that they did that before I left yesterday and was going to call you about it this morning but was going to wait for another hour in case today was one of your days off.  I wanted to let you sleep in.”  Sniff.  Isn’t that sweet?  They let me unpay my car payment.

 In May my husband used his ATM card close to where he works which is a somewhat shady neighborhood.  The bank tried calling him to see why his card was used in that area since it never had been before.  My husband didn’t answer his cell phone so the bank called me instead.  Because he didn’t answer his phone they were now concerned for his life and didn’t care anymore about the money.  The woman on the other end breathlessly explained all of it to me.  I had to stifle back a laugh at her serious concern.  After I told the woman that his cell phone doesn’t get reception in his office and that I knew that he had taken some money out around that area, the woman breathed a sigh of relief and then asked me how my kids were.  I need to find out when her birthday is.

 The best thing this bank has ever done for me I think is probably unheard of.  In 2004 I was laid off from my job and had a car loan through them that was almost paid off.  Since I didn’t have a job, I didn’t have a way of paying back the loan.  I didn’t call them and explain my situation because I was afraid that they would try to set up easier payments which would have been stupid because I didn’t have any money.  I was single at the time so didn’t have a spouse to help me along through life.  My ex-husband didn’t pay child support so I couldn’t have even used that.  I lost my house.  I moved in with my boyfriend (who is now my husband).  But I kept driving that car.  The bank never tried to contact me about that loan.

 In 2006, I was rehired back to my old position at the company.  Now that I had money, I could make that car payment.  I went into the bank with my head hung.  I was embarrassed that it had been a year and a half since my last payment.  The woman in charge of loans listened to my apology and smiled.  “We knew you’d be back,” she said.  She helped me set up the payments to come out of my check like it had been before.  The bank never even tried to contact me to repossess my car.  But do you want to know how long that car stayed on my credit report?  Oh, well…let’s see…it never even made it there.  After defaulting on a loan for a year and a half my credit rating didn’t drop one digit because of that car.  It dropped for plenty of other things, but never that car.

 I love my bank.

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banks, loans, nice people, bad credit

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I wish I had your bank. The one I use, the ubiquitous BoA, is useful enough, but there is no personal connection. Yours if more like It's a Wonderful Life bank as envisioned by George Bailey, not Mr. Potter.

Great story and I have to smile at your happiness. Thanks.
Wow, I love your bank, too.

Before I moved to Boston, I lived in a small town in Virginia and used a bank similar to yours. Well, not quite as awesome, but similar. They knew my name, knew my cats (who liked to hang out in the bank's shrubbery, since I lived next door), and would probably have let me know if they spotted anything fishy going on with my account. When it comes to trusting your money with other people, there's nothing like a bank full of awesome people, that's for sure.
Maybe I'll bake them a cake. They would probably like that a lot.
God, I love your bank too! Wow - it's nice to know there is some place left that actual humans work at.
I think you should have a baby just so you can name it after that bank! Everyone would just go crazy for a little Postal Employees Service Credit Union Facts :)
good heavens - a good back story. Rated for rareness
(sigh) that would be "bank story"
If I had a baby for my bank his name would be Mr Money Bags Check is in the Mail Facts.
Nice. I bank with Wachovia. They were very nice to me in my college years when I couldn't quite get the hang of balancing my checkbook. Took off 90 bucks worth of overdraft fees once.
I love your bank too. Seriously.
I feel the same way about my credit union. They are so much better at personal service than banks, I can't imagine why anyone who has access to a CU would go anywhere else.
I love your bank too!
What a great bank. I feel the same about USAA. I just put in an insurance claim -- no documentation to them yet -- and they deposited money directly into my account just based our on phone conversation. sweet!
Wow. Nice story. You should be. Sometimes little credit unions can be great.

Now if the banking world (and its regulations) worked right, Lisa Kern (who’s posted about her horrible bank problems) would be able to quit her bank and switch to yours.
I too "bank" at a small credit union and they really are the greatest places. I can't understand why people would actually choose to use a regular bank if they could use a CU.
Credit Unions are amazing. I think it's a little known fact that they are run by real people. Nice people. Thanks for sharing a happy story!
oh I so love your bank...
Can you send me the name? I would really appreciate being able to 'unpay' a bill every now and then. I hope you show them this; it will make those good folks' day!
I'm speechless. I have had soooo many problems with my bank--including the latest of me depositing a check drawn on this same bank and them treating it like a foreign check and it took 2 days to deposit instead of as cash and it caused me like 500 in bounced checks. Yeah, I love your bank. I cannot imagine an institution there to act human with your funds instead of finding ways to rip you off right and left, the rules changing with the wind. I'm happy for you!
Sounds like you experienced the credit union difference.

Here's a great, short video explaining the difference between banks and credit unions (using stick figures!):


Here is some info I found on what a credit union actually is:

what is a credit union?
A credit union is a member-owned, not-for-profit, cooperative financial institution. Credit unions operate under a unique philosophy of “people helping people,” allowing their members to pool their savings, lend to one another, and own the organization where they can obtain financial services. Credit unions exist solely to serve their member-owners, and provide favorable savings rates and low-interest loan rates.

Nearly 90 million people in the U.S. belong to a credit union. By joining a credit union, you too can enjoy the advantages of being a member-owner of your financial institution—not just a customer! (from http://www.findacreditunion.com/)

Great post and so glad you love your bank, er, credit union!
Just like George Bailey in "It's a Wonderful Life"...the Bailey Savings and Loan! Awesome...I've been with various Credit Unions in the last 20 years as I have moved...it is always a better choice than "Humongous Bank", isn't it?
"I practiced Lamaze breathing as the page downloaded."hehehe. I do that when I'm about to blow a gasket too!. What a great story. I suggest that Wall Street get your banks business model and follow it lead. What we need is more compassion in the financial world, but it aint gonna happen.
I do all my banking at my credit union... I still have a bank account, but I think the idea of the customer, and customer service, died there some time ago.
Wow! I wish I had a bank like that too!