Kathy Riordan

Kathy Riordan
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April 27
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One woman's view of life and the universe. Follow @katriord on Twitter.

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SEPTEMBER 28, 2009 8:13AM

Twitter Is What You Make It: Who You Should Follow, and Why

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Twitter-bird-logo-001

I've watched with interest in the months since I  joined Twitter as one news organization after another, and one celebrity after another, has gotten Twitter wrong.

I've seen it characterized as "tweeting one's oatmeal" more often than I've seen it credited for bringing anything serious or substantive to the table.

The one common denominator I've noticed most often in these caricatures of Twitter?  

The people involved have missed the ingredient which most influences a person's experience with Twitter:

They haven't established a good foundation of other accounts to follow. 

 

This is critical to the overall experience on Twitter.  I cannot stress this enough.

Whether someone is a *journalist or not, I strongly recommend that the first accounts people follow on Twitter are feeds that will give them news and information, both from print and broadcast media, international sources and local ones.  That is the best foundation for any new Twitter account.

 

                                                                   

Celebrities newly arriving at Twitter are especially prone to getting this wrong.  

Take, for example, @oprah.  I don't mean to pick on Oprah Winfrey, but the talk-show host and media tycoon is a classic example of what celebrities do wrong when they join Twitter.

Oprah follows 17 people.

She is followed by roughly 2.5 million people, and she follows 17.  And most of the people she follows are yes, you guessed it, celebrities.  She might as well be subscribing to cable television and only getting commercials.

Ashton Kutcher (@aplusk) is somewhat better.  The person who redefined the medium and became an icon of it, the person who successfully challenged CNN to a race to be the first with a million followers, now has 3.7 million of them.  

And follows 220 people.

The lovely @mrskutcher, Demi Moore, the other half of the famous tweeting celebrity duo, is newer to Twitter than her husband.  I recall her first night on Twitter and her first few tepid tweets, dipping her toe into the water, a slightly more experienced husband encouraging her.  She now has over 2 million followers.

And follows  109 people.

 

What is it celebrities who only follow only a few accounts, mostly each other, are missing?  They're missing the meat and potatoes of Twitter.  They're sending out tweets, but they're not getting a good incoming signal of information, news and stimulating exchange with others from around the globe. 

The same is true for anyone coming on to Twitter hoping to experience its full potential, and following only a handful of people, or no one at all. 

 

 

See full size image

 

With that in mind, I'd recommend starting with accounts like these:

 

Print and broadcast media: 

@nytimes  - The New York Times

@CNN - Cable News Network

@guardian - The Guardian

@BBC - British Broadcasting Corporation

@timesonline - The Times

@washingtonpost - The Washington Post

@LATimes - The Los Angeles Times

@SunTimes - The Chicago Sun-Times

@chicagotribune - The Chicago Tribune 

@globeandmail - The Globe and Mail (Canada) 

@IrishTimes - The Irish Times (Ireland)

@The Age - The Age (Australia) 

@WSJ - The Wall Street Journal

@financialtimes - The Financial Times

@BW - Business Week Magazine 

@TIME - TIME Magazine

@Slate - Slate Magazine

@SalonMedia - Salon Magazine

@NewYorker - The New Yorker Magazine 

(You'll also find individual journalists tweeting from these organizations, and can also add those as you choose later.  I recommend that people add local news sources to the accounts they follow, tailored to their own needs, again, both print and broadcast media.) 

 

Government accounts:

@dipnote - US State Department

@NTARC - National Terror Alert - Department of Homeland Security

@whitehouse - The White House

@DowningStreet - 10 Downing Street

@UKParliament - British Parliament 

@NASA - National Aeronautics and Space Administration

@UNIC - United Nations 

 

Journalists, and people in media: 

@palafo - Patrick LaForge, editor at The New York Times

@NiemanLab - The Nieman Journalism Lab at Harvard

@LATimestot - Andrew Malcolm at LA Times Top of the Ticket

@stevebruskCNN - Steve Brusk, Senior Political Producer at CNN

@tonymarcanoNPR - Tony Marcano, Senior Editor, NPR Weekend Edition

@JohnAByrne - Editor-in-Chief, Business Week Magazine

@shirleybrady - Community Editor, Business Week Magazine

@ColonelTribune - the face of the Colonel at the Chicago Tribune

@dan360man - Daniel B. Honigman, formerly @ColonelTribune 

@jdickerson - John Dickerson, Slate Magazine

@nytimeskristof - Nicholas Kristof, columnist, The New York Times

@jayrosen_nyu - Jay Rosen, journalism teacher at NYU, mindcaster extraordinaire, pontificator on the New Journalism

@kitson - Josh Weinberger, writer and editor   

@paulcarr - writer, former blogger for The Telegraph

(Not all of the above will interact with followers on Twitter, but many of them quite generously do.) 

 

For a peek behind the scenes at the White House, and following all things POTUS, follow those closest to the source: 

@newmediajim - Jim Long, cameraman, frequently in the middle of interesting and important shoots for NBC, including POTUS

@jaketapper - Jake Tapper, ABC Senior White House Correspondent

@markknoller - Mark Knoller, CBS White House Correspondent 

@edhenrycnn - Ed Henry, CNN Senior White House Correspondent 

 

 

Artists and wordsmiths: 

@lizadonnelly, cartoonist, The New Yorker 

@chumworth, freelance comedy writer for David Letterman and other late night hosts, cartoonist

@ElspethMurray - Scottish poetess 

@KatAragon - professional celebrity makeup artist for CNN

 

Interesting people in public life:

@QueenRania - Rania Al Abdullah, Queen of Jordan

 

Politicians, pundits, and people who live politics: 

@clairecmc - Senator Claire McCaskill 

@SenJohnMcCain - Senator John McCain

@mccainblogette - Meghan McCain, blogger

@KarlRove - Karl Rove, political strategist and advisor 

@LeslieSanchez - author, cable news commentator, political strategist  

 

(I recommend, regardless of your politics, that you follow people from both sides of the aisle to get a sense of the political landscape.) 

 

 

People everyone on Twitter should know about, whether you follow them or not: 

@GuyKawasaki - The Man on Twitter, center of all things

@ijustine - the ultimate lifecaster, opposite of @jayrosen_nyu 

@Ev and @Biz - Evan Williams and Biz Stone, founders of Twitter 

 

 

Social media types and tech geeks, if that is your thing:

@mashable - Peter Cashmore's Mashable blog for news and information on all things Twitter and Social Media, and top stories worldwide

@MrTweet - blog and recommendations of fellow tweeters

@KrisColvin - Kristi Colvin, user experience designer, social media maven

@AlohaArleen - Arleen Anderson, reigning social media queen from Hawaii

@Scobleizer - Robert Scoble, blogger and tech evangelist

@timmoore - Tim Moore, blogger and social media expert

@tommytrc - Thomas Clifford, popular tech geek 

@chrispirillo - Chris Pirillo, blogger and tech expert 

 

 

If you're going to follow celebrities (highly optional), these are some of the big ones on Twitter: 

@aplusk - actor Ashton Kutcher, the first to get a million followers

@mrskutcher - actress Demi Moore, newer to Twitter, Ashton's better half

@THE_REAL_SHAQ - athlete Shaquille O'Neill

@stephenfry - British actor, followed by just about everyone on the planet

@lancearmstrong - cyclist Lance Armstrong

@wossy - comedian Jonathan Ross

@wilw - actor Wil Wheaton 

@TheEllenShow - talk show host and comedienne Ellen DeGeneres

@kingsthings - talk show host Larry King 

(Some celebrities, but not all, will actually interact with their followers.   @kathyireland is an excellent example of this, and there are others.  A good rule of thumb is to look to see how many accounts they are following, and check to see if they are regularly interacting.) 

 

Adding the extras.

I recommend that once you establish a foundation of basic news and information feeds, adding the accounts you want from those categories, you build on that by finding Twitter accounts that relate to your interests.  Do you love sports?  Find the sports news, athletes, and other Twitter accounts that are relevant.  Big into the arts, travel, or a particular cause?  There are Twitter accounts for that, too.  Want to help relieve homelessness, work in a soup kitchen, or contribute to one?  Again, there are many relevant Twitter accounts. 

Whether it's European travel, cruising, healthcare, eldercare, blogging, professional tennis, finance, books, pets, religion, venture capital, or fashion, you'll find it on Twitter.  Once you find one good account to follow in a particular category, it will lead to others.

I highly recommend that people find the accounts they most enjoy, and see who those people are following.  You'll find some of your best accounts on Twitter that way.

 

I recommend against autofollowing.

Autofollowing will only get you a clogged Twitter account, the opposite problem of the celebrity who is following no one, and it will garner you a lot of spam.  Try to keep the number of people you are following under the number of people following you until you reach that magic number 2000, or Twitter will keep you from following anyone else.

If you don't have time to pore through the accounts that are newly following you, consider sending out a regular message, or adding one to your profile, which encourages new followers to contact you in order to get you to follow them.

I send out the following message to new followers regularly:

"Welcome new followers.  I don't autofollow.  If you want me to follow you, and I'm not yet, please message me, engage in conversation."

 

Those first few follows are critical. 

One of the first people I followed after joining Twitter was @martindave.  Another was @HawaiiRealty.  From there I found people like @docmurdock and @AlohaArleen, and looked to see who they were following.  Almost every interesting follow I found after that was as a result of just those first important few.

I recommend that every journalist and media person coming on Twitter start by following @newmediajim.

Media and journalism people especially should start by following Jim, but he's a great follow for anyone.  He knows his way around and has helped many newcomers, including news anchors sitting in famous chairs.  I haven't quite sorted it out, but Jim seems to be a keystone on Twitter.

If I could only follow one person on Twitter, it would be @martindave.

Dave is a class act who knows what is worth retweeting, and sets an excellent example to follow. 

Journalists can also look to tweeters like @palafo (Patrick LaForge, at The New York Times) for a first-rate example of how to tweet, and retweet, well.   

 

You've got your accounts to follow.  Now interact.

Once you get a basic start on accounts to follow, start reading their tweets and interacting.  Not all interaction needs to be done with @replies; if an account you're following is following you back, you can also communicate through DM, or direct message, which is private. 

If you see an interesting tweet, particularly with a helpful link, consider retweeting it.  Passing it along is a productive way to interact with others on Twitter when done well. 

 

Building a working Twitter account.

A good Twitter account is only as useful as the feeds you have coming into it.  View it as you would anything else as a consumer.  Do you read particular newspapers, subscribe to particular television channels?  It's the same.  A good Twitter stream should keep you updated on breaking news and current events, along with the information you find valuable in your own life.  It should bring you in contact with others who share similar interests.  It should be a source of information, problem-solving, even entertainment.

You might find yourself behind the scenes as Leslie Sanchez is getting ready to go on CNN, or as Jim Long is getting ready to figure out camera angles for the President of the United States.  You might find yourself discussing the latest movies with a magazine editor, or state fair culinary offerings with a cable news producer.  You might see TwitPics from  Fashion Week, the red carpet or a book signing, or be among the first to learn a breaking news story as it happens.  You might find yourself sharing vicarious coffee with a restaurateur on Martha's Vineyard or travelling around the world with a vagabond family.

 

The ability to trouble-shoot or get answers to questions, and particularly to resolve customer service disputes, cannot be underestimated on Twitter, which has a way of cutting through typically frustrating experiences to get things accomplished.  Is your bank charging you unfair interest?  A tweet about them might resolve that faster than you think.  Don't know how to repair that appliance or electronic device?  Someone will have an answer.   Looking for a great restaurant recommendation in Vegas, or a hotel in Italy?  Someone will respond.

 

It isn't that there's anything wrong with Twitter.  Generally, people starting out,  particularly celebrities, just don't know how to use it well.  They see it as a one-way vehicle, often for outgoing public relations, and miss what Twitter is really all about.  Writers and journalists who are unfamiliar with the medium are particularly prone to missing the point, which sadly leads to it being misrepresented in the press.  There are, however,  many journalists on Twitter who know how to use it, and use it well.

It's a smorgasbord.  Choose wisely. 

 

 

See full size image

____________________

*If you're a journalist just starting out on Twitter, or want to learn how to use it better, I recommend Patrick LaForge's Basic Twitter Links for Journalists.  

Thanks to @lizadonnelly, who knows Twitter is more than just oatmeal, for letting me hyperlink her wonderful cartoon, "Twitter (R)Evolution."

I'm grateful to the Los Angeles Times, particularly @latimesnystrom and @LATimestot, for liking this list well enough to circulate among their staff, and putting it all into a hyperlink, here:  Recommended Twitter follows   

 

Twitter bird logo is in the public domain.                                                      

Twitterbird3 icon courtesy mysitemyway.com.

 

Follow @katriord on Twitter. 

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Comments

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This article was written primarily to be a helpful resource, particularly for those who are on Twitter or are interested in Twitter. I'm hoping it won't become a food fight on the merits of Twitter itself. Even among those here on Open Salon who don't use Twitter, I hope the parallels to following and being followed are apparent.
The only person I've ever followed was @youlookgreat who offers you a daily passive aggressive affirmation and I subscribe to the RSS feed.

I don't know why, but Twitter - the whole idea of it - is completely lost on me.
Well there you go, surly--as Mark Twain said, "You've neglected your habits."
Very interesting and informative post. I don't have the time and can't imagine keeping with up as many people as you do (do you EVER sleep?). But I have to say there is definitely an interesting way that Twitter operates that correlates a little to OS. If everyone is tweeting/posting for their own benefit and nobody is following, one cannot expect to be followed in return. It is a question of give and take. It just depends how much time or interest you have to do both. While most of us are not Oprah, the fact that she and numerous others follow so few people tells me that they are a little too self-absorbed. Always being the speaker without attempting to listen to anybody else makes me feel a little squeamish about those who don't pay it back in return. No matter how smart they are or how well they write. Just my .02.
Exactly, patricia. One of my favorite parts of Open Salon is reading the amazing posts from others here, which I would do whether or not I was contributing. Like Twitter, Open Salon can be a little intimidating to a newbie, but getting feet wet, getting out there and encouraging others is all part of the process. (And the trick to following many followers is to organize feeds. No one reads all their incoming tweets; they have to learn to skim them and find things that are interesting and helpful. Much of that will also come in @replies.)
Good advice Kathy. I'm not on Twitter yet (although lots of my friends say I should be), but if II decide to, your piece will be my Bible. I don't really understand it 100%, so this is invaluable.

R
great post, kathy! ok, full disclosure: i get a mention here (i'm @chumworth), but still, lots of good points, and interesting twitter folks.

i agree - celebrities who have a bazillion followers but only deign to follow a handful of other celebrities are annoying. i never follow those folks.

i mean, what's the point of following oprah on twitter? her every move is in the news everyday anyways. go away, oprah.
Good explanation, Kathy. Like Chumworth, I am mentioned as well and thanks for linking to my cartoon. I find twitter fascinating. It is a news source (carefully) and I have met some interesting folks via twitter. And funny people! It is also amusing to see how people use it. I also use it to get information about feminist and other activist activities, AND the links I get sometimes that I can use for teaching. Thanks, Kathy!
Hey, Kathy, this is an excellent post, a great resource. I joined Twitter a few months back, could not figure out how to use it right and finally voided my account, which I can get back when I want but have not wanted to - until now. I will see if I can put your advice into action. Thanks so much.

Monte
I have my issues with Twitter. I started an account, tried to do it for a little while, but realized I wasn't quite sure what I was doing there that was so very different than Facebook.

I think you just supplied the answer to my question.
john, you'd be a great presence on Twitter. If nothing else, you could tweet links to your great posts here. It helps to have navigational tools, which I've tried to provide at least in part with this article.

chumworth and liza, thanks for stopping by. Your names are on here for a reason. Phil, I will never pass another BJ's without thinking of you. Every one of your tweets lightens my day. liza, I'm gratified by your cartoons, the stories behind them, and everything else.

Monte, you might find Twitter worth another go. If you do, I hope this article will be helpful. Thanks for your kind comments.
Liz, I find Twitter to be quite different from Facebook, even though Facebook did try to 'Twitterize' in recent months. I joined Facebook primarily to keep up with family members, share photos, and in the process, reconnected with some old friends. While it does have other applications, it's primarily social. I use Twitter first and foremost to be informed about what's happening globally, and to interact with others in a way that isn't possible virtually anywhere else.

It does seem to me that what a lot of OSers do in commenting on each others threads is in many ways Twittering--without the 140-character limit--from a purely social networking aspect. Of course that still misses the single-feed news and information part.
Thoughtful, generous and wise, Kathy. That's what you are. That's what this is. I owe finding it to @ElspethMurray, whose recommedations I would follow into very deep water. Thank you mostly for the helpful list of print media @s. I will be adding many of them soon. For the rest, I didn't need to be convinced of twitter's worth, but I'll cite your post for those who need to read it. Thank you.
NOTE: This article is now hyperlinked directly to the Twitter accounts recommended for those who will find it helpful.
David, thank you. Elspeth is the person to follow into very deep water. Anyone would do well to follow you on Twitter; I'm honored, as a fan of your very short novels, to be one who does.
This is the very best twitter guide I've read. Great work.

The twitter ethos that makes the most sense to me is akin to the Cluetrain Manifesto, which asks [in essence] that content creators (and companies) add value and engage. Oprah has proven again and again that she is not as interested in engaging as she is in espousing a particular viewpoint, one that is not even necessarily consistent from one show (or magazine article) to the next. She would *never* engage in a twitter conversation that reveals anything beyond some shallow observation or taste-making pronouncement, and hence wouldn't follow trains of thought that emerge through long-term "following." Aside from her lack of intellectual curiosity, she probably doesn't have enough time to participate.

Personally, I follow a lot of publishing types, booksellers, reviewers, editors, authors, bookbloggers, and publicists (notably, @rnash, @roncharles, @fredramey @thebookmaven, @eliseblackwell, @the_millions, @catchingdays). It's a very insular world, and there is a substantial conversation amongst the circle every day. I also like @jayrosen_nyu for media criticism, and @drmabuse. For fun, I like @shitmydadsays and @Danny_Devito.
I have a Twitter account I've never used, because I was intimidated. I will soon activate it, using your suggestions as a guide. Thanks, Kathy for a generous post.
Thanks, undertow. I'm not worthy. Obviously, the list does not include everyone I follow, or even, everyone I recommend following, and is meant to be a basic guide. Thanks for appreciating it.

I could have posted worthy Twitter folk like @FoodBank4NYC and @hardlynormal for those who want a worthy cause, like helping the plight of the homeless. Or @NatalieTM for eldercare.

You might take @wafflesgirls out for a spin, just for giggles.

Thanks for your kind words on this post. I worked hard on it, but obviously, it is a work in progress.
Lea, start with @palafo, @kitson and @lizadonnelly, all first-class, Grade A tweeters. Come on in, the water is more than fine, if you know where to swim. Thanks for your kind and generous comments.
If you want to follow a fellow OS'er, I tweet at @mad_typist on Twitter.

I follow a lot of the football related guys, which is a good way to get up to the minute insider scoops on injuries and so forth. That's a real help if you are into fantasy football, etc.

Great post, thumbed up :)
Thank you, Kathy! I'm bookmarking this. I recently set up a Twitter account but wasn't quite getting the gist of it. Your suggestions will help me get my feet wet.

P. S. I did find one cool person to follow: shitmydadsays is an absolute hoot. :)
Thanks for the advice I'm going to start trying to be a better follower

And don't forget Bigfoot @hellobigfoot
Great post and suggested user list, Kathy. Thanks for your kind mentions of @latimes and @latimestot (Top of the Ticket). I've created a one-click follow TweepML list based on the post: http://tweepml.org/?t=5663

Cheers ~ Andrew @latimesnystrom / L.A. Times social media guy
Gratified the LA Times liked my list well enough to use it to circulate among the staff. Thanks, @latimesnystrom. Andrew Malcolm is the bomb. Here's a hyperlink of that TweepML list of the above recommended followers:

Recommended Twitter follows
mad, noted, am now following.

Lisa, glad this was helpful to you. Thanks. And good luck.

Juliet, ditto. It's as important to follow as to be followed. More important, actually.

Eric, glad to be of service. Regarding political tweets, if you're tweeting anything with a #p2 or #tcot hashtag, you're likely to attract people from the opposition as well as the loyal support. I strongly recommend following people on both sides of the aisle. Two of the big tweeters out there on the left are @Shoq and @Cody_K. Start tweeting with them, and the #tcot folks will find you, as well as the #p2s.
LuluandPhoebe, so glad you found this article, and thanks for the kind words. I hope it's helpful.
Happy to have gotten a shout-out from the Los Angeles Times today in their business/technology section: LA Times Technology blog
Bumping up for the #followfriday crowd. You know who you are.
I will be forwarding this article to some newbie friends of mine and I think some of the more experienced people should pay attention to it also.

It has never about "quantity" and always about "quality" of follows! I try to make people understand that twitter is not about instant gratification, but more about cultivating a small sapling into a healthy tree with deep roots. It takes time to nurture good relationships with people and at this juncture I'd be very sad to lose touch with my twitter family. Believe me when I say that I have a very eclectic group of friends, news, sports and even a few celebs that bring lots of info, laughter and camaraderie to my day. Now how can that be a bad thing I ask you?
RatPack, I totally agree. OSers do the same thing here to a certain extent. My life has been deeply enriched by the relationships I've made with fascinating people on Twitter.
Bumping up for the early #followfriday crowd.
This is a very useful post. I learned a lot from reading it and the links are great.
Bumping up for the #followfriday crowd.
You're welcome, Harvey. Glad you found it helpful.
Bumping up for the #followfriday crowd.
Bumping up for the #followfriday crowd.
Bumping up for the #followfriday crowd. This is my one-year anniversary on Twitter, so I'm making lists, checking them twice. . .
Bumping up for the #followfriday crowd. Twitter now has lists curated by individuals; on my profile page for @katriord there is a separate list for Twitter is What You Make It which, if followed, will have you following most of the above.
Excellent info for a new Twitterer like me! xox
Very good points. I follow the major news outlets, twitter-related groups and special interests. I also follow some people I know professionally and from OS; I even follow you.

By following the news feeds, people can find you and you can find interesting people. Twitter is like "Six Degrees of Separation" only on a grander scale.
Wow I never thought twittering could be so Deep ! Thanks for these !
I've found that Twitter can be very good for getting updates on tips and short pieces of advice on a subject that your interested or involved in. For example, I've been striving towards a higher fitness level for a long time and I find that updates on workout tips is very effective.