What would you do if you were Jake?
I'm assuming, perhaps without justification, that Jake's current problem is not based on the storm. He is, after all, in Brooklyn. However, this is how we would expect him to react if there was no storm so, short of evidence to the contrary, it makes more sense to assume that we're witnessing a continuation of previous trends than that he has suddenly become responsive at the same time that the weather intervened.
If you had a community full of people clamboring for answers and you had a technical solution in progress, what would you do?
Personally, I would fill everyone in on what we were working on. That would develop trust, it would give people a reason to be patient, it would lower the heat, and it might even develop some unexpected solutions. This is doubly true in that a lot of this clamboring takes the form of offers for help, not just cries of "Off with his head!" This is a community that wants to stay here under almost any circumstances, which is a real positive when you have Jake's job.
If, on the other hand, you had a community full of people clamboring for answers, you had insufficient resources for real solutions to the technical problems but enough resources for occasional temporary minor fixes, and your task was to keep membership as high as possible in order to enhance the value of your company, what would you do?
Exactly what Jake is doing. Show up just enough for people to think the problems are being addressed rather than ignored but not enough to address questions and never, ever get specific. In other words, be visible but not actually responsive.
We're faulting Jake for not telling us what's going on.
We owe him an apology. He's telling us exactly what's going on.
We're just refusing to hear it.
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Please don't PM me. It's too hard to get into that account, so there's no reason to assume I'll see it soon.
I assume most of you know where to find the lifeboat.

Salon.com
Comments
It has been next to impossible for a long time, so I don't try as hard as I know it is fruitless. I think Sunday said it all for me when the Apache test page was up for hours.
Spam gets the hits even when the site is down and let's face it it is all about hits. Toss in a few writers and it is a worry free zone and lots of hits for investors. Running sites like Salon is a huge job and takes time and that is their main worry- which is should be. I have little faith that they will fix it after all this time. It is a shame as it could have been, should have been, would have been the best.
I cannot seem to turn my back on the people I love on this site but let's face it. If it has not been fixed now- it will never be.
Jake holds hope but alas- he is just the messenger.
HUGGGGGGGGGG
jacob sugarman to meet, over
a brew of art's concoction.
i honestly see no way out of this mess.
still, i am loyal to it!
My last post, published in early December 2011, was titled "We're Working On It." It was in response to yet another promise by OS management to fix things, this one in late November 2011.
A few days ago I noticed that a couple of porn spammers had arrived at OS. Two of the "top rated" posts were links to porn sites. If the pornography folks arrive in force at OS it will be very interesting. Some of the porn spam is so explicit that it has to be deleted, but OS doesn't have the resources to delete it. Given a large number of porn spam posts OS management's only option might be to close the site.
r.
We know that there is one site where the people of this community are collecting. It operates differently from this site but it has some key advantages and management there is responsive enough to have eliminated some key disadvantages, the most significant of which was no notification when our friends posted.
At this point, I post at the other site with a link here. The only things I post here alone are posts about this site, like this one, which would be nonsensical to post on another site.
At least for the time being: Keep the community, Ditch the site. If it makes sense at some point to return because they miraculously get their act together, great.
How frustrated are you? This is an individual question. How frustrated are you? And now the follow up:
Why are you putting up with this level of frustration?
The main answer would be: Because I want to blog with my friends.
OK, so talk your friends into moving with you.
That's what I've been doing, and most of them are at least double posting at the other site now. Some are complaining that they're not yet getting enough traffic over there.
So let's go give them some traffic.
I recently got over 50 comments on a post over there. It's not a Dead Zone any more.
Anybody got a better idea? I'm all ears.
If not, get your tuches in gear and post there.
Keep in mind: The more people move, the less attractive this place remains to those who stay.
I'm not being disloyal. I want to stay here but The Site Is Broken!
We are not failing OS. OS is failing us.
If they fix things, a lot of us will be back because we have a huge history of older posts here. We won't really have to desert anywhere, because what we'll end up doing if we have any sense is double-posting and gravitating toward wherever the responses are.
R
What a waste of the FREE RESOURCES of some very talented writers.
They did the same thing with Emily. Probably one of the reasons she moved on...
It looks like Gail Williams is gone as well. (Director of Communities)
Salon sold The Well to a group of private investors for 400k.
The lights are still on, barely.
While i come back every now and then to kick the carcass and see if its dead yet, and wish it wasn't, the only thing born out by observable facts is that nothing changes.
I would speculate, and it is speculation because of course none of us know, that the people who own the site---and if I'm not mistaken, its 3 venture capitalists--make more m0ney from either the tax write off or the spam.
And because they never speak, except for poor Jake---the front man--I can only draw the conclusion that they simply don't care.
Hoping I'm wrong . . . .but have no real reason to believe I am.
If there was any way to save it, I'd help. But I think what's really clear is they do not want it saved.
So--here only out of curiosity and to help with the lifeboats.
Cause this was once a really good ship.
At the top of most viewed ~ 3772 hits in less than a day, today.
2 rates.
None of us will ever be able to compete with this. I think they won.
My assumption is based on the proposition that they have some reason for keeping this open, and it's actually just speculation.
Regarding the lifeboats, do you have an OurSalon account? If not, get one, because that's the main lifeboat and our best hope for maintaining this community anything like intact. OurSalon was founded when there were rumors that OS was going to close, specifically as a lifeboat.
In terms of loading the lifeboat, you might want to have a look at my most recent post over there. It will be easy to find.
Nick, that's fine, but this may become a much more lonely place.
That's just lazy and kinda rude, I think.
this shit isn't that hard to figure out. 1st rule of management - delegate.
searching for sugarman.
my hippy social worker sister played me his cd.
to say i was dumbfounded and introduced to serious rhythm is
an understatement.
~
you bring up very Adult points herein.
"If, on the other hand, you had a community full of people clamboring for answers, you had insufficient resources for real solutions to the technical problems but enough resources for occasional temporary minor fixes, and your task was to keep membership as high as possible in order to enhance the value of your company, what would you do?"
i dunno what jake, our jake , would do.i hope he has a spine.
his spine would maybe be held up by some kinda duty?
duty to what tho?
i bet he is kind of a split guy. duties all over the place.