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Michael Hebert

Michael Hebert
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Primary Care doctor in the backwoods of Mississippi. Also Hurricane Katrina survivor. Or victim. Or whatever.

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AUGUST 21, 2009 9:41AM

Is the Whole Foods Boycott Fair?

Rate: 26 Flag

Rule number one in business: Don’t insult your customers. (Spoiler alert: More vulgar version of this rule below.)

When Whole Foods Market CEO John Mackey argued in a Wall Street Journal op-ed that American citizens do not have “any intrinsic right to health care, food or shelter . . . . [t]his "right" has never existed in America,” he succeeded in violating that prime rule. Thousands of Whole Foods customers have reacted with a boycott effort, including an online petition with 20,000 signatures so far.

This raises a question: Does Whole Foods deserve this kind of attack? After all, Mackey is a U.S. citizen and entitled to his political opinions. Nor is he the only CEO in the U.S. who is against health care reform. Perhaps it is unfair that Whole Foods is somehow being singled out. Moreover, a consumer boycott is more likely to hurt hourly employees than the CEO himself. Layoffs from tumbling sales could result in more people without insurance rather than less.

From a practical standpoint, Whole Foods’ problem is that it caters to a liberal progressive clientele. It advertises on its website that it “sells the highest quality natural and organic foods available” and is “caring about our communities and our environment.” It further claims that “our success helps us bring about change in the marketplace, which we hope will lead to good things for you and us and the planet.” A company like that is angling for upper class liberals, coincidentally one of the core groups pushing for health care reform. Mackey should have taken the hint when the Journal agreed to run his piece in the first place. Any article conservative enough to get past the editorial staff at the WSJ is bound to anger an upper class liberal.

On one hand, I sympathize with Whole Foods. It’s just an opinion, after all. Whole Foods isn’t in charge of U.S. health care, and certainly its CEO has as much right to express his opinion as anyone else. The problem, however, is that there is a good time and a bad time to express obstructionist views. Health care reform is becoming a more and more urgent matter, and obstructing its passage looks less and less like loyal opposition and more and more like a high stakes game of organic chicken. This year, health care costs are north of 17% of GDP, and by 2015 will exceed 20% of GDP. To do nothing is to court economic catastrophe. And to argue for a conservative free market approach at this late date is nothing short of hypocritical.

Republicans ruled Washington from 1994 to 2008, and did nothing over that span to reform health care. After the Republicans shot down the Clinton plan in 1994 and won the House and the Senate, they had every opportunity to put their own ideas into action. Bill Clinton was always a centrist president, and probably would have gone along with any reasonable proposal. None was offered.

America is at the point now where the condition of our health system has passed the point of urgency, and is headed towards emergency. Expenses are rising at 7.5% a year. Did you get a 7.5% raise last year? If so, can you expect to get a 7.5% raise next year, and every year until you retire and can apply for Medicare? If your answer is no, you will eventually lose your private insurance plan. Premiums will outstrip your income until you can no longer afford it. That is a certainty.

That's why it is way too late in the game for us to go back to the free market drawing board. Conservatives had their chance, a long, lingering chance, and they chose to sit on stacks of corporate profits instead. Mackey, a self-described libertarian, wants to let free markets work. Even if free markets do work, how long will it take? The only thing the current free market system has done is drive prices relentlessly upward. Mackey blathers about future deficits, but we have a deficit right now, and I fail to see how private insurance is going to pay it off. Since the rapid growth of Medicare costs doom us to deficits for the next few years anyway, why not quickly institute a public option, get control of costs from the bottom up, and reform the entire system all at once? That seems like the sensible path to a balanced budget. But expecting Blue Cross, United Healthcare, and Cigna to save us is a fool’s hope. These companies are motivated by profit. They couldn’t care less how large the federal deficit is.

We are in the eleventh hour, which is why, reluctantly, I favor the Whole Foods boycott. Heath care has dominated the news for about a month. It has taken a herculean effort just to get the fight to this point, which in my estimation still only offers a 50-50 chance of workable reform. We have reached take-no-prisoners time. We are at the point in the hockey game when the team that is behind pulls its goalie out so it can charge the opponent’s goal with every available player. If we lose here, it could be years before the chance comes around again, and by then, the carnage will only have mounted.

If Whole Foods has to be made an example of, so be it. For decades, corporations have been steering health care debate in a direction favorable to them. Billionaires always seem to have bigger megaphones than thousandaires. The only way corporate America will go along with reform is if it learns the lesson Whole Foods is about to learn today: Don’t piss your customers off.

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The boycott is absolutely fair. How else are those without influence and a national voice going to be heard? A free market means that people vote with their money, something Mackey espouses. They have no right to whine now that the free market has turned on them.

Thanks for the boycott link, gonna go there right now.
It's true that the boycott seems somewhat arbitrary, since Mackey is certainly not the only CEO to be opposed to health care reform.

But, life is arbitrary. If Whole Foods is going to be the target of people's anger, then that's just Mackey's tough luck.

Good post.
No question about it. The boycott is fair. No one is obligated to shop at Whole Foods. Their politics is part of what its customers were willing to pay extra for. If an item of political produce is not available, shop where it is, or save the dime and shop somewhere else. The CEO certainly has a right to his view, and a right to express it, but that does not preclude the consumer from delivering consequences. Fair boycott. Excellent post!
Yup, customers have freedom of speech as much as the C.E.O. does, innit?
While Mr. Mackey has every right to express his opinion, so do those of us who disagree with him.

But I began boycotting Whole Foods long ago. I expressed to a manager my outrage at paying nearly $1 more for a 32-ounce carton of yogurt at Whole Foods in Ann Arbor, Mich., than for the same thing at my neighborhood supermarket in a small town about a half-hour away, the kind of place where you'd expect prices to be a bit higher. No one seemed to take my complaint seriously and I've not been back since.

I agree with your post. It's a shame that in the richest country in the world, children and poor people go without health care. Just like education, access to basic health care should be a right, not a privilege.
I almost did,t read this. Great. And a Editor Front Page !
Hoot. Ay, hoola-hoop.I heard through the "grape vine" !
From reliable sources (anonymous workers who knows ?
They work there and say:`if a food looks pretty they will?
?
sad to say this to the consumer who is a discriminating,
but, there is rumor the organic shelf foods may be Fraud!
I honestly was told this. The two workers were pondering.
2- were gonna report, file grievances, and considered:`Quit.
'off-topic'
I think my Granddaughter and I saw a Tiger Swallowtail !
Beautiful.
That a butterfly.
We saw a Orange Monarch.
We saw plenty of Cabbage Butterfly. They frolic like a flying caterpillar. The Yellow and black with a few orange spots are called :`Dog Face.
Butterflies season is great. I'll share this piece. I don't know much about the Whole Food Mess. Buy local. Some day trucker will not be able to fill the gad tank. The economy may falter slowly? It's not sustainable. Wise merchants a "small is beautiful economy" thinkers are not asking IF there will be a crash - But wonder when! not IF! Yes!
Truckers can't afford to haul a green pickle Piked in Madagascar to a Whole Food Editor Pickle Barrel. Dill. Deal? tease and serious. Good read to share and discuss.
Good heatlhcare is an essential foundation of 'life, liberty and the pursuit of happiness. It just can't be argued. But moving away from 'rights' - what is the responsility of a government to its people? To provide health care? Not necessarily. To ensure all members have fair and equal access to affordable health care? Yes. My h was dropped from his insurance plan after a skiing accident necessitated back surgery. The insurance company considered the back surgery to make him to high a risk to continue covering him. How does this make sense? How can this even be LEGAL? Needless to say they did not offer him a refund of all the premiums he has paid in over the last decade.

These are at least 20 million of the uninsured. Not lazy greedy people who refuse to pay for their healthcare, but people vicitmized by a lazy greedy system. It's time to change it.

As for the Whole Foods CEO - free speech does not mean speech that is consequence free. If he's so deeply out of touch that the customers that made him wealthy actually hate his viewpoint and would prefer to buy their goods elsewhere, he should either take another look at his views, or keep his mouth shut.
I just watched the new James Bond movie, in which the villain was committing atrocities while posing as the CEO of a huge Green corporation. I think the reasons for boycotting Whole Foods run much deeper that an opinion piece.

First his argument that health care is not an innate right is ridiculous. What is he saying? That every other country in Western civilization is simply foolish for considering it a right?

But more importantly, corporations should not be able to get away with greenwashing their unethical labor policies (and any corporation that advocates against health care, something considered a right in every democracy except the U.S., is telling you everything you need to know about its attitude towards its workers and its customers.) This should go triple for a country which does so little to protect the vulnerable, and regulate the greed of its business community.
Just want to add a few more reasons to boycott: ignorance and dishonesty. I've lived in Canada all my life and have never had my healthcare or my child's decided by "government bureaucrats." Canada has one of the highest longevity rates in the Western world. And if government bureaucrats decide our health care then what would be the point of having extra insurance? I live in Quebec. My basic needs are met. But if I want to pay for unecessary tests, or can't wait a few months for the results of routine tests, then I'm free to go to a private clinic for these things.

And what exactly does he mean by "other people's money?" I can only guess that he believes the taxes being paid by a coddled gang of overpaid CEOs are stolen by the government. This isn't an argument against health care reform, it's an argument against long overdue tax reform.

It's time for these people to grow up and start paying their dues.
If he's smart and politically savvy enough to be the CEO of a large corporation (and yes, you have to be smart and savvy to achieve that level of success), then he is smart enough to know that taking a public stance on such a consequential and emotional issue will have consequences. He chose to make the public stance anyway, so he will rightly reap the consequences of his action.
I can see both sides of this, but then again, you won't find Ben & Jerry writing stupid editorials like they know better than anyone else. It wasn't that Mackey wrote an opinion, it was how he wrote that opinion. It was a statement of how others should do things rather than this how I, John Mackey do things.

I hate boycotting Whole Foods, but I am pissed off too, that he had to say it the way he did. It was condescending and off-putting to those who need this health care bill more than anyone - the uninsured, those fighting to stay above water and those dying because big insurance is dictating their care.

I don't care about deductibles or FSAs or any of that stuff. I care that a person who is the head of a company that is supposed to be so socially responsible ignored the other 90% of the people in this country who can't afford to shop at Whole Foods. Some of them could have been future customers as the economic recovery continues, but I hope he pissed them off too.
Mackey at least didn't shout down Obama, or call him Hitler. He engaged in what we should be doing at these town hall meetings - he outlined his reasons for opposing it, civilly, and offered up an alternative. We may not agree with it, but is a boycott necessary?

He explained how they do things at Whole Foods, which pays 100% of employees' premiums, but no deductibles, for everyone who clocks in 30 hours or more per week. It also gives each worker $1,800 a year in to use for health and wellness expenses.

Sounds pretty much not like corporate greed to me. Do I agree with his stance? No, but he has a right to have it just as much as I have a right to not have it.

I'm confused as to why we're all up in arms, other than Whole Foods wares are outrageously expensive for something that's supposed to be trucked in locally. If anyone should be all het up, as my grandmother used to say, it should be businesses, who would surely balk at paying and doing what Whole Foods does with their employees. My employer pays 70% of my premiums. Most pay around 50%.

Would we be as peeved if it was Safeway's CEO?
Since I always boycotted Whole Foods, thanks for joining in.
Stellaa - now, that was perfect!

I sent a note saying such to Whole Foods. Would be nice to be able to tell the other board members too. One of them is the CEO of the Container Store. Sigh. I liked that store, but not right now.
Didn't we dis the media for holding to a party line? And then we were mad at them for it.

It will hurt the workers more than it will hurt Mackey.
I should clarify - I'm all for his speaking up like he did. Free speech IS a cherished American right. Having access to the WSJ is pretty special - most of us can't get that. But what we can do is let him know how we feel about his view. He gets his mass medial pulpit, the rest of us are heard by staying away from his overpriced produce in droves.
@Bethany. I can't believe anyone would be impressed by that health care package. This is a grocery business. Whole Foods counts on the fact that many of its employees are not there for lifetime careers. Do they get to keep that "extra health care " money when they leave? No it goes back to Whole Foods to pay for the supposedly generous health care program. So the people who quit are financing the new people who will probably only work there for a few years. This is not a substitute for an efficient, fair health care policy.

Health care does not work this way in countries with low mortality rates. The U.S. claims to have one of the best health care systems. So why does it have one of the highest mortality rates in the Western world? For this CEO to lecture people about obesity, and preventative care while opposing the right to basic health insurance is hypocrisy at its worst.
When the corporations paid off Congress in order to be regarded as an "individual" in order to grab up the rights that accrue to the individual, then the corporations took on the responsibilities of the individual.

As a result, the CEO doesn't get a break when he opens his mouth and stupid falls out. Stupid fell out of the mouth of the Corporation, an individual, and the consequences should be as severe as the rest of us people can make them.

While Mr. Mackey, the corporation, has a right to put his foot in his mouth, I have a right to make sure that I boycott his business, which isn't the best fresh and wholesome food store in my part of the world, anyway.
Oh, my - the crime of expressing "obstructionist views"! What's next, then?
Oh, yeah - I can't afford Whole Foods anyway, as good as their stuff is. There is a reason it is derisively known as "Whole Paycheck."
f-f-f-fair??? FAIR?

We gotta tend to our rat killin'

and we gotta do it now

~~~~~~~~~~~~~~~~~~

Great, concise, cogent post.

thanks, Doc.
If I found out the CEO of Rite Aid was a member of the KKK I'd find somewhere else to buy shampoo and fill my prescriptions. You can't pretend to care and cater to those that do, and then expect your customers not to be pissed off when they discover that the emperor has no clothes. Their organic goods and purported social responsibility/sustainability ethos has been revealed to be nothing more than a facade.

Boycott? Do more than boycott. Buy from your local farmers directly, join a local coop, or form one if you don't have one.
Why would a corporate CEO be against a universal, single-payer health care system? It's in corporations' interest to operate in a place with such a system.

General Motors Canada spends roughly 8 dollars an hour less per employee than the company’s U.S. branches, simply because Canada has a public health care system.
Our daughter works at Whole Foods as a baker. She loves baking and her job provides the health insurance for her two sons and husband. So I hope you will remember when you boycott Whole Foods that you are also boycotting my family and her friends at work. It's not her fault that the boss is a a big Blue Schmoo.

I don't like boycotts because they don't take into account the pain and suffering that can visit other people with the unintended consequences. You want to hurt Mackey? Fine. Can you leave our daughter's family out of it please?
Well put. John Mackey has spit in the eyes of his loyal customers for the last time. If I was selling guns and bait to rednecks in Tuscaloosa (wherever the hell that is), I sure wouldn't walk around making fun of Jesus and Toby Keith. I'd keep those opinions to myself.
In my view (which isn't unique in this thread), a boycott of Whole Foods is no more or less fair than a boycott of any other business. People make their own decisions, for better or worse, about how to spend their money. A better question might be whether boycotting Whole Foods will have any effect in the long run; I don't know. For what it's worth, I boycott WalMart and Exxon and a few other organizations for various reasons, but I'm not under any illusions that I'm damaging their business. It feels like the right thing for me to do.

On a different topic, I'm going to take a minority view here, to say that there are respectable arguments to be made that health care is not an innate human right. (Philosophers argue about the nature and even the existence of human rights in general; there are subtle issues involved.) That said, I strongly believe that the U.S. government should provide all its citizens with health care, regardless of human rights issues. It's the right (and civilized) thing to do.
I appreciate all the feedback. Hopefully I can post on this topic in more detail in the future, but I find the "right to health insurance" somewhat besides the point. Mackey is right to say there is no recognized "right" in this country to food. But that's not the point.

The point is that if a person is starving to death and you have a pantry loaded with food, you have a moral responsibility to help him. Especially if that person is your neighbor. The problem is not whether people have a right to health care or not. The issue is, is it moral to allow people to go without when we clearly have the resources to do otherwise?

If we have the money to pay people $4500 to buy a new car, we can take that same $4500 (which in most developed countries is more than enough to pay for a year's worth of medical treatment) and provide decent medical care.
I don't have to worry about boycotting Whole Foods. When they bought out the Wild Oats chain the first thing they did was to shut down our local store. So we don't have a Whole Foods to boycott, or not.
I'm kind of boycotting Whole Foods, but not because of this. I'm just sick of the fact that they have all but decimated their competition (what little of it there ever was) in my area, and I resent that. I want options, and locally owned business that provide the same kind of products they do, at maybe a lower price and that actually sell locally grown foods, which Whole Foods, for all their talk, doesn't really do. I finally found a decent locally owned place that carries all of the products I used to only be able to get at Whole Foods, and I switched over.
A new Whole Foods store just opened in my neighborhood. I'd planned to at least check it out but my plans have changed. Yes, the CEO has a right to say, or write, whatever the heck he wants. His customers (and prospective customers) have an equal right to let our dollars (or the loss of our dollars) speak for our values. Health care has not been considered a right in this country, but it bloody well should be. It is an essential human right. Anyone who fights (even if it's just fighting with words) against the achievment of that moral imperative should be resisted. The only way to resist a CEO is by withholding money. That's all he cares about, after all. On with the boycott and count me in!
I don't think the question is whether a Whole Foods boycott is fair; it's whether it can be effective at this time. Much as I believe that we need to be fighting for "ObamaCare," as the Wall Street Journal derisively calls it, I'm very dubious about turning all this protest energy on Whole Foods. It just adds fuel to the nasty rhetoric without taking the high ground on health care.

It's the vision thing. I want the Obama administration to argue that this is the moral and ethical thing to do—that a country like the United States should be providing for those of its citizens in need. We should all be arguing on those grounds, rather than waving protest signs at Whole Foods.

See my new post on Open Salon: "New Age Guff: What's the Whole Foods Boycott Really About?"
Susanne Freeborn wrote: "I don't like boycotts because they don't take into account the pain and suffering that can visit other people with the unintended consequences."

I agree completely with Susanne on this.

I strongly support health care reform, I disagree utterly with Mackey's logic. Health is not only an intrinsic human right, I think the government is required to help provide it when private enterprise fails - under the general welfare provision of the Constitution. And I think private enterprise is intrinsically contradictory with provision of health care - pursuit of profits means you need to limit costs, which in turn means denial of treatment to people.

But boycotts add nothing to this debate.

What we need are rational arguments, and continued exposure of Republican lies.
Free Market is a myth. Face it. The game is rigged and has been for decades. The proof is in the balance sheets of the wealthy and the losing battle the rest of us are fighting.
The Democrats beginning with our President have to face up the reality of our situation. Now is not the time to try to work in a bipartisan manner. The economic future of this country is at stake not to mention the very lives of the uninsured men,women, and children.
Forget bipartisan cooperation with these people. The wealthy and their bought and paid for congress people and senators are SERIOUS. They don't care how many of us have to die or even if the economy is wrecked as long as the wealth still flows their way.
Freedom of speech! Absolutely...that is why I will not shop anywhere that is under the Whole Foods corporate banner. Perhaps it is time for that corporation to be taken down a notch. I never liked the idea of corporatism with healthy foods. I cannot stand the fact that Conagra is supposed to be providing me with some of the healthy processed food in the grocery store.
I love a good boycott. It is about time we stood up instead of being sat upon.
Fair? Absolutely it's fair.

Nobody is taking Mackey's right to say what ever the hell he pleases for whatever reason he likes away. I'll just be exercising my right to spend my money where ever the hell I please for what ever reason I like.
What Rob St. Amant said. Good post.
My partner worked at Whole Foods for seven years;before that he managed a grocery store on Martha's Vineyard. I feel offended that anyone would imply that working at a grocery store is not a "career choice", and is a merely a stepping stone to other, better jobs.
He was making about $50,000.00/year, which to us was a decent salary, as the grocery buyer/team leader at WF.
The health benefits were exceptional. I had the same 100% coverage as a domestic partner; the PWA (personal Wellness Account) rolls over, and we both had major dental work done that we would never have been able to afford.
I wrote a post about Mackey and Whole Foods - and why I don't like Whole Foods and loathe his stupid editorial.
Whole Foods is not going anywhere - they (it) consistently post exceptional profit margins even in a great recession.
Boycott if you want - I suspect most people are doing so for other reasons, reasons that are more valid than protesting that editorial.

I suggest everyone wear their most raggedy clothes and go hang out eating all the free cheese samples they can until the store asks them to leave (not sure what the WF policy is on cheese eating loafers) as a protest against their business model being based on serving the privileged, and thus making food at a grocery store a commodity available ONLY to the privileged, via location, pricing and destroying smaller businesses.
"General Motors Canada spends roughly 8 dollars an hour less per employee than the company’s U.S. branches, simply because Canada has a public health care system."

My goodness. Is it really that much?
There is no question about fairness of a boycott. This man has built a brand based on caring for communities and now he is lecturing us that healthcare is no intrinsic right. Right, if you are poor, just go away and die off for all I care. That sounds extremely hypocritical and even offensive form the man who will never wonder where his next meal, next car and next prescription will come from because of the success of his "caring for communities" brand. The guy has to be punished and put up as an example. I do pity the cashiers and regular workers though, who would need to be laid off if the boycott will reach large proportions, but I would blame the CEO. Due to his unique position he is NOT entitled to his opinion to be separated from his company's policy. You reap what you sow.
Excellent article. I also thought 'Juliet Waters' posted comment was great!

It has taken a herculean effort to get the issue of universal healthcare on the front burner in the media. Thank you 'Salon' for all the coverage you are providing. We have to continue the effort, we can't hesitate, we can't tire. If it doesn't happen now, (real healthcare reform), the opportunity might not happen again for many years and too many lives will be lost. If there ever was a 'live or die' domestic issue in this country, universal heathcare is that issue!
Yes, boycott Whole Foods. But also please forward this article to your friends and acquaintances. Passing on informed opinion and fact is one of the ways 'we' can impact legislation in this nation...One of the only ways.

Lets tell our leaders, let's tell the shakers and deal makers in this country that on this issue we mean business!
If you open your mouth, and piss off your clientele, you deserve what's coming. Look, the Dixie Chicks let their opinion be known. And they got slammed, mostly by the "if you don't support the war you hate our troops" crowd.

So, now the guy from Whole Foods is getting it from the other side of the political spectrum.

He could have kept his mouth shut and nobody would have known about his views. But he chose to print something in the Wall Street Journal.

Now he can deal with the backlash, and if it bankrupts his company, he's got only himself to blame.
I'm currently looking for a local CSA to buy my produce. There are a ton of them in this area. I mean, I like Whole Foods' bells and whistles but really it's too expensive except occasionally. And locally grown produce is really fantastically good as well.

As for boycotting Whole Foods, I am sorry for the employees, but perhaps this boycott would do the company some good in the end. A new CEO for example, someone who isn't such a pinhead? It might work to the employees' advantage.
It is interesting that Whole Foods is becoming the lead boycott point in this debate. Usually boycotts are more centered on the immoral or unsafe practices of a company rather than the political opinion of the CEO. Perhaps it is the fact that so many of us are dependent on our health care insurers, that we are not in a position to boycott them. so we need a proxy target in this struggle and Mackey was imprudent enough to become one. There is also the fact that Whole Foods is a decidedly upscale/ left brand and some one on the board level should have seen that a market built on Volvo and Prius drivers would be uncomfortable to find Henry Ford's ideology behind the homeopathic display. Whole Foods employees should also understand that their company is adverse to a free market place, that they aggressively drive smaller businesses out of their way, limiting consumer choice and destroying other people's jobs.
All of my conservative friends are shopping at Whole Foods this week. You win some, you lose some.
You are correct that Mackey is entitled to his opinion, and if he had restricted his comments to the impact of health care reform on his particular business, perhaps a boycott would not be warranted. But he took it several steps further by endorsing a free market system that denies insurance coverage to anyone who has a disability or congenital defect, has survived cancer or some other serious illness, has sustained a serious injury, or suffers from a chronic illness. Many of those people are his customers, and if he thinks it's fine to deny coverage to these people, they have a right to take their business elsewhare. Adding insult to injury, Mackey suggested that people would not need health care if they shopped at his store and ate healthful foods, as if eating acai berries and tofu is somehow a cure for lupus of Parkinson's. His arrogance, callousness, and ignorance deserve public condemnation. Let Ann Coulter and Sarah Palin buy his overpriced soyburgers.
Like I could have afforded to shop there anyway.
Absolutely exactly what Sandra said.