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FEBRUARY 16, 2011 12:32PM

Criterion Bungles Streaming Business

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For foreign movie fans and art house aficionados, The Criterion Collection has long produced the Mercedes of the DVD market. Inheriting exclusive access to Janus Films put the company in the right position to service discriminating film buffs, and the company delivered a large catalog of quality work--giving a film the full "Criterion treatment" is akin to providing vast resources that make attending film school irrelevant.

Typical Criterion Collection DVD/Blu-ray releases contain scholarly commentaries and essays, background documentary material, interviews with filmmakers and actors, and miscellaneous supplemental material. And with a roster of filmmakers that causes cinephiles to drool: Fellini, Bunuel, Hitchcock, Kubrick, Bergman, Kurosawa, Trufaut, Godard, Cocteau, Antonioni, Ozu, etc.

On the other hand, The Criterion Collection did produce DVDs for two Michael Bay films that continue to boggle the mind. Just what was so noteworthy about  Armageddon and The Rock that warrented the Criterion treatment? Published reports indicated that "on occasion" the company needed to produce capital, so it may select more commercial films if they have something noteworthy about it like its special effects or visual style (with Michael Bay that must translate into the "blowing things up" niche).

I was going to ask Criterion Collection president Peter Becker about this and about other directions he planned for the company in a phone interview that Criterion had requested and scheduled with me a few years ago, but he stood me up.... and never re-scheduled. I had forgotten about that until learning yesterday about the company's latest business move -- that it was closing down its streaming services via Netflix and going with an exclusive contract with Hulu.

My first reaction was total shock. It makes no sound business sense to abandon the company that stands on top of the heap for streaming media--a debt free company that dominates the streaming market and has poised itself for the future by heavily reinvesting into a streaming infrastructure that currently stands at least two years ahead of the competition. Netflix hasalso enlisted a plethora of partnerships that further enhance that stance. A recent example I've heard about is that Samsung and another major television manufacturer will soon have  a Netflix logo button right on their remote controls that grant instant access to their streaming services.

So I traveled to Criterion's Facebook site for details, finding the following excerpt that explains their decision:

We love Netflix, and they are still one of Criterion's most important partners, but Hulu demonstrated a real commitment to the Criterion brand that persuaded us they would be the better home base for our streaming efforts. It has never been easy to find Criterion movies on Netflix — "Criterion" is not even a searchable term there. Compare that with Hulu's willingness to develop a whole area of their site around us, brand the films associated with us, and develop the capability to show many of our supplements alongside our films. The energetic, independent, creative team at Hulu was willing to build their business around us in a way that just wasn't in the cards anywhere else.

We chose to make a deal with Hulu because we feel the Criterion brand will in the long run be better represented there. As we put up more films and and our supplements too - which have to be made available with the films - we felt that the treatment of the brand and flexibility within Hulu and Hulu Plus would enable us to provide a better user experience at the end of the day. We will continue to support Netflix on the package goods side and continue to work with them to provide Blu-ray and DVD copies of the films we release, but all of the films that are currently on Netflix streaming will be down by the end of the year. In case you're curious, we're as committed as ever to the physical goods side of our releases and will publish more DVDs and BDs this year than ever before.

It appears that The Criterion Collection's biggest beef with Netflix was that it didn't grant more name recognition to them--instead using film titles, directors, and actors in their search functions. The horror!  As if REAL film buffs are not already aware of which films are part of The Criterion Collection's exclusive releases.

I'm not that different from other non-mainstream film fans who puruse The Criterion Collection's website to find out what their upcoming DVD/Blu-ray releases will be. If it's a film that I'm not sure that I want to own, I habitually put it in my Netflix queue for pre-viewing purposes... and may purchase the hard copy disk if the film warrants. Although the Criterion DVDs will continue to be a part of Netflix's catalog, streaming services offer more convenient options.

Did the Criterion Collection really consider its audience before reacting against Netflix. Film geeks had long ago abandoned mainstream video outlets like Hollywood Video and Blockbuster because they did't offer much in the way of foreign, indie, and art house fare while Netflix afforded access to virtually everything available on DVD. We all flocked to Netflix and love them. How are those video stores doing today?

Does Criterion think that most of us loyal film geeks have tied into Hulu streaming so we can watch vintage TV on our computer screens? Or that we will tolerate inferior Hulu+ video streaming quality (and be placated with promises of equalling Netflix quality down the road)? Although Hulu is attempting to expand into the streaming market, they are way behind Netflix and would require most people to purchase additional hardware to tap into its Hulu+ offerings.

Netflix CEO Reed Hastings back in 2003 said in an NPR interview that the reason the name Netflix was chosen was that they did NOT intend to limit their service to DVDs--that they were positioning themselves to offer films via broadband services as soon as the technology was in place.  They have stayed with that vision over the years, and even the boys on Wall Street have finally caught on as its stock has recently soared to over $245 a share. (I only regret that I didn't buy more shares when it was selling for 30 and had dropped down to 10)

 It appears that The Criterion Collection is striving to remain true to its unique market by going with a smaller company more willing to promote its brand. I find that humorously ironic since their president ignored my interview appointment back in 2003--which I interpreted at the time to be a typical corporate response to a small online film critic who served a far smaller niche than they did.

From my point of view, The Criterion Collection has blundered with their Hulu streaming deal. While championing quality DVD releases with the finest video/audio quality and high standards for supplemental material, The Criterion Collection has abanded their Mercedes standard and selected a Yugo to host its streaming yard sale. Although this is not likely to cause Armageddon to their business model, it's certainly not a Rock to expand its base upon.

armaggedon

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I hadn't heard this, and as a foreign/indie film buff who streams periodically on Netflix (just streamed "Goodbye Solo" a couple days ago), this is disheartening. Off the top of my head, I don't know which films are Criterion and which are not, nor did I much care before. Now I'll have to scramble to catch them at Netflix before they're pulled. The big question for me is: If I want to watch the Criterion films at Hulu, am I going to have to pay a subscription fee? If other niche distributors go this route, and I have to pay multiple monthly subscriptions, we film buffs are going to have to make some tough choices.
I am a little sympathetic to Criterion. It is difficult to find their movies on Netflix and I've actually complained to Netflix that there is no way to search by studio or distributor. They do seem to have keywords for a few studios programmed in, but precious few. Netflix in general does a terrible job of recommending movies.

I won't be too annoyed as long as I can still get the DVDs in the mail from Netflix. But I won't ever see their stuff on Hulu since I don't use it.
I'm not a huge fan of streaming--though have used it occasionally when disc isn't convenient or available. The main thing I like about certain Criterion disks are the supplemental material. If it's a movie that I really value, I'll go ahead and buy it--knowing that it may take a while for it to be available via Netflix. Only a handful of movies are on multiple distributors, so it's understandable that Netflix will often carry the "cheaper" DVDs in their mailers....so it's a bit disconcerting that these movies aren't readily available on Criterion discs. MOST of their titles, however, have exclusive deals so you know that you'll get the Criterion disc when available from Netflix.

Netflix has saved me a ton of money since it carries virtually all the non-mainstream movies that I want to see that were never available in regular outlets. I might use the streaming feature a bit more in the future when the video quality improves to near DVD quality.... but I have no intention of getting the extra hardware required for Hulu+ or paying another extra fee for a handful of movies.
I haven't been able take vantage of streaming, because of our limited bandwidth capacity. The only broadband we can get out in the woods is satellite, which has other limitations as well. I have to wonder, tho, if this iness decision might indicate a fundamental weakness in Criterion's business savvy, which could result in further bad decisions by the same management.
"It has never been easy to find Criterion movies on Netflix"
Are they kidding?!? Almost every other movie I watch on Netflix is Criterion, and clearly marked so. Terrible, terrible decision, specially since Hulu clearly strong-armed (I'm sorry, "sweet-talked" them) into exclusivity.
The other problem is that Netflix has long been announcing they plan to entirely make a transition to streaming (mad about that too, but that's another story)- when that happens, were do I get my supply of Criterion movies? I like some streaming and some on physical copies, you know... No, no, this is simply bad news for cinephiles, and NO ONE goes to Hulu for classical movies, they go there for TV shows. Ugh.
Criterion owns exclusive rights for most of the movies they produce DVDs for, so it's not exactly correct that it's difficult to find "Criterion" movies on Netflix. The exceptions will be the movies that are NOT exclusive to Janus Films/Criterion... and that's a relative handful.

So it does seem that the idea that Hulu+ will grant Criterion a prime location to promote their company was a huge factor. I'm also wondering if Criterion feels that it will sell more of its DVDs by going to an inferior technical streaming interface that Hulu offers--sparking more sales of their DVDs by frustrated customers who are attracted by the content but dissatisfied by the streaming delivery.
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