Sonya Unrein

Sonya Unrein
Location
Denver, Colorado,
Birthday
April 20

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FEBRUARY 8, 2009 10:59AM

used car lot hell

Rate: 16 Flag

We went out to get a used car, birthday surprise, for our soon-to-be 16. So of course we didn't want to spend much money. It took hours at four places to find decently aged and priced cars. Finally found one, finally dickered on the price after many dramatic sob stories about how mad the manager was and what a terrible day he (the manager) was having and taking it out on the salesforce (Steam was coming out his ears, salesguy actually says to us), so we finally get to that magic price and THEN salesguy comes back with the "options" list they want us to accept, including nitrogen-filled tires for $79. It'll save wear and tear on your tires, he says. Uh, we get our tires rotated. We'll pass on the nitrogen. What we didn't ask was what happens if you have to add more gas to the tires at some point? Pinstriping? No. Windshield coating? No. God, when will this end? Stop it, we think but do not say. We are defiant in posture. No. No. No. After all that, where we refuse to buy any of the options, they pass us off to the finance guy, who wears much nicer clothing than salesguy. He tries to make funny, adorable small talk. Then he pulls out their extended warranty options. We never, ever buy extended warranties on cars, we say. He looks amazed. Never? Why? Is it the cost? Is it the value? We just don't do it, we say. They're a waste of money. The option he offers is well over $2600, and has things like etched glass security system as deterrent and lo-jack. The cost of the car, including tax, is only $9500. Nope, we say. Thanks, but no. So he does some refiguring. Listen guys, he says, we really recommend you get this pared-down warranty. Now we're down to $1800, stripped bare of the options like etched glass numbers, which, by the way, are already present on the windows. Deterrent achieved, if such deterrent means anything. Uh, we smile. We look sheepishly at each other. Then I look finance guy in the eye. We're going to pass. He frowns. He blanches. He's pissed. He can't believe we're passing this up. The average repair cost on a car is $1800, he sputters. How could you not see this? Listen, we smile. We've owned a lot of cars. Lots. Many. Many cars. We know how this works. We're not interested.  We're older. We're wise. Please stop. No. So tell me this, he says. Do you have a membership at Costco? Sams? Nope. We don't? Okay, do you know anyone who does? Anyone on earth, I ask. Yes, he nods. Yes, I say, I do know someone on the planet who goes to Costo. So he fiddles with figures and hands us a new printout. The cost is lowered. To around $1500. Bastard. He is. The industry is. If they could offer the extended warranty for $1500 to begin with, why play all the games? Why? We shake our heads. No. Sorry. We decline your offer. We are determinedly polite. We never tell anyone they are driving us crazy and wasting our time. But we are not caving.  Well fine, he says. But you'll have to sign here, (where he's scribbled a DECLINED EXTENDED WARRANTY and a pissed-off line and X. We both initial it. He hands us the final paperwork. You're done, he says. Then turns his back on us. We have to ask, where are we supposed to go now. He flounces his hand toward the showroom. No goodbye from him.

We know the system is rigged. We know times are hard. We didn't expect to be greeted as liberators. All we wanted was a car. No frills, no extras. No drama.

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glen ross, glen garry

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Comments

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Like walking in the rain and the snow when there's no where to go.
Beautifully written. Distills the combined angst and anger of millions into one paragraph. Love your tags too. If you haven't seen it already, you should see today's Sunday Doonesbury strip, it is hilarious: the car salesman is drawn just perfectly!
Good for you for sticking to your guns. He'll be out of a job soon enough and I guess he realizes it. Nice tags.
Hurrah for you! Good will always triumph over evil used car salespeople. The next to "Oldest Profession" on the planet. Rated. Cheers!
Stellaa, next time, yes, it would be good to start out with no. The whole sales process is so demeaning for everyone involved.

Thanks, smithbarney. I'm going to go find that Doonesbury right now.

Sao-Kay, thanks.
Rated.

I like to find local small garages that often sell cars on the side. They're mechanics, not car salesmen. A huge difference.
Ohmygod. I need a new used car so much but cannot bring myself to spend a Saturday doing this. I've had the loan paperwork filled out and approved for two months. I really really really just want to buy it over the phone and not even test drive it because of this stupid process.
Will you guys come with me?
Yuck. I need a used car but am buying from an individual. I work at home so will just be using the car to take my dog to the park and go grocery shopping. I'm spending A LOT less than you are, so I don't feel I'm risking much. I hate going to car dealerships. What has Costco got to do with it anyway? Great post, BTW. Why the games indeed.
I reached the nadir of my used car shopping experience about ten years ago, when in the course of talking about a car, the salesman told my wife that I needed psychological help. I laughed in outraged surprise, and we left a bit later. I felt a little bit of Schadenfreude when the car place called us the next week, leaving a message saying that they'd replaced the tires on the car we'd been looking at (a condition we'd made for buying it), and asking us to come back. I didn't even return the phone call.
Undertow,
Boy, can I relate to your story. The encounter with the finance guy was the biggest shock when we bought our car. What a scummy racket. Thinking about it still makes my hair stand on end....and our car is 7 years old! Haven't been an auto dealer since....and not looking forward to going back to one. Ever.
Ugh! I feel your pain. Buying a car is about as much fun as a root canal. I guess from all of the scare tactics that the finance guy used it's obvious that they make their money selling the warranties. Good for you for not backing down.
great post--and they do get pissed, don't they, when they realize you really mean it?
Thanks to all of you for your comments.

Rob, but you got a free mental health evaluation! Seriously, how insulting. I would have left too.

The more I think about our experience, the more annoyed I become.
undertow,
i am with stellaa. i do the same thing. tell them up front, you will buy the car, but nothing else.:) great post!!!
mary
I'm glad SmithBarney made you one of the Picks of the Day! I dread buying a vehicle, and now do the initial pick with my husband and then he goes back and closes the deal because I just can't tolerate the process. This last time I bought my first new car, thinking that somehow the process would be more fair.

But, it was the same sort of a deal, we finally got everything we wanted PLUS the preferred interest rate, but when we came back the next day to seal the deal (with a cash down payment) the manager decided he couldn't make any money and therefore rescinded the interest rate offer.

My stomach balls into a knot.
My theory is that if the warranty was such a good deal for ME, THEY would be trying so hard to sell it to me.